Specialist Donor Box Truck Driver

Versiti, Inc.•Indianapolis, IN

12d

About The Position

Under direct supervision by department leadership, the Specialist Donor Box Truck Driver performs phlebotomy collection of whole blood and apheresis products and interacts with donors and coordinators to provide a high level of customer service and an excellent donation experience. The role contributes to high-quality services and team objectives while supporting a collaborative, respectful team culture and a strong employee experience. The individual models teamwork, effective communication, and professionalism, helping donors and colleagues feel safe, valued, and respected. The role operates the mobile drive vehicle and transports mobile staff, supplies, and equipment safely and efficiently. It also prepares collection sites, conducts donor screening and phlebotomy, supports donor reactions, maintains product integrity and equipment, and completes related records. Depending on operational needs, duties may include automated collections, preparing units for transport, and recruiting donors for automation. Versiti offers eligible full-time regular employees medical, dental, and vision plans; paid time off and holidays; short- and long-term disability; life insurance; a 7% dollar-for-dollar 401(k) match; and voluntary and discount programs. Compensation and specific benefits information are shared during phone screening based on location and qualifications.

Requirements

High school diploma or GED.
Less than one year of job-related experience is required.
Valid in-state driver's license and prior driving experience.
Box Truck certification.
Knowledge of standardized work routines and methods, general facts and information, and/or the use of simple equipment, machines, and materials; knowledge is usually acquired through on-the-job training.
Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
Basic mathematical aptitude and strong attention to detail.
Ability to apply judgment to written or oral instructions and organize work for a productive workflow.
Ability to provide consistently positive, professional, empathetic, donor-centric service.
Ability and desire to uphold a positive team culture through respectful communication, behavior, and collaboration.
Flexibility to work independently and as part of a team, and adaptability to changing organizational and donor needs.
Strong communication skills, including respectful provision and receipt of feedback from peers, donors, and leadership.
Ability to work evening, weekend, and holiday hours.
Ability to learn and use computer applications required for the work.
Ability to use navigation systems, personal computers, general office equipment, Microsoft Office applications, donor screening equipment, and phlebotomy collection equipment as required.

Nice To Haves

One to three years of relevant people-facing experience is preferred.

Responsibilities

Follow all DOT guidelines while operating a full-size commercial van, Promaster, or box truck, and safely transport staff, supplies, and equipment.
Prepare collection sites and perform setup, including technology systems and, when applicable, quality control.
Perform donor screening, including collecting donor histories, conducting a mini-physical, and performing phlebotomy.
Provide excellent customer service, respond to donor inquiries, requests, and complaints in a timely and complete manner, and escalate issues to a leader when appropriate.
Provide a respectful, compassionate, and professional donor experience.
May conduct automated collections using Alyx and/or Trima, recognize and respond to automation reactions, and recruit and convert donors for automation.
Promote a positive team culture and employee experience through teamwork, effective collaboration, encouragement, and respectful support of coworkers.
Maintain product integrity and proper donor identification, perform routine equipment maintenance, and complete department records as needed.
May prepare and pack units for transport.
Observe donors for reactions, provide reaction care, and assist other staff with reactions as needed.
Rebook donors for future donation appointments.
May undergo additional background checks as required by a sponsor.
Perform other duties reasonably within the scope of the job classification.
Understand and comply with applicable regulatory and compliance requirements and standard operating policies and procedures.