Specialist, Customer Service Pharmacy Operations

Cardinal Health•East Rutherford, NJ

2d•Onsite

About The Position

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. This role expedites orders by acting as a liaison in problem solving, research and problem/dispute resolution. It involves working with spreadsheets to track order information, processing customer orders through Isotrac, and determining transportation methods for product delivery. The role also includes tracking packages, printing and organizing DOT paperwork, and generating labels for radioactive products. A key responsibility is determining quantities of I-123 activity to order based on customer demand and ordering these products from suppliers. Shipping support for specific locations during holidays and assisting in the pharmacy with packaging and labeling are also part of the duties. The Specialist will work on projects of moderate scope and complexity, cross-train in multiple areas of the pharmacy, and participate in projects as assigned. This includes material handling, packaging, preparing shipping documents, performing surveys and wipe testing, and performing inventory transactions in SAP.

Requirements

0-2 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Knowledge of Microsoft Word and Excel strongly preferred as this role will work with spreadsheets
Will obtain DOT (Department of Transportation) and IATA (International Air Traffic Association) certification within one year of hiring (dependent upon other staff certifications)
Ability to manage up to 75 pounds occasionally
Knowledge of Nuclear and pharmacy operations strongly preferred
Past customer service experience preferred
Flexible to work various schedules including weekends and holidays.
Must be flexible to work overtime as needed with little to no advanced notice
Good oral and written communication skills and can demonstrate effectively
Demonstrates basic material handling/packaging/warehouse equipment skills preferred
Experience in shipping cold-chain and hazardous/dangerous goods preferred
Demonstrated ability to be self-motivated and work in a team-oriented environment
Regularly required to talk or hear.
Frequently required to stand; walk, and reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear.

Nice To Haves

Bachelor's degree in related field, or equivalent work experience, preferred
Knowledge of Nuclear and pharmacy operations strongly preferred
Past customer service experience preferred
Demonstrates basic material handling/packaging/warehouse equipment skills preferred
Experience in shipping cold-chain and hazardous/dangerous goods preferred

Responsibilities

Expedites orders by acting as a liaison in problem solving, research and problem/dispute resolution
Works with spreadsheets to track order information
Processes customer orders through Isotrac
Determines flights, transportation methods for delivery of product.
Tracks packages with couriers, charters, airlines
Prints and organizes DOT (Department of Transportation) paperwork
Generates labels (shipping, hazardous materials) for radioactive products such as I-123, I-131, and others
Determines quantities of I-123 activity to order based on customer demand
Orders I-123 and I-131 products/activity from suppliers.
Orders direct input materials related to production of I-123 finished capsule product
Shipping support on Run 1, Holidays for select special locations
Responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution
Informs the Mgr., Operations when situations require follow-up actions
Assists in pharmacy as needed with pack/pack, shipping, and labeling as needed
Works on projects of moderate scope and complexity.
Performs other job duties as assigned
Responsible for cross-training in multiple areas of the pharmacy and/or participates in projects as assigned by your manager.
This will include: material handling and packaging activities using pharmacy equipment
preparing shipping documents using FedEx and other software such as Microsoft Excel and Word
performing surveys and wipe testing to determine the TI (Transportation Index) for outbound product shipments (if Radiation Safety does not perform this testing)
performing inventory transactions in corporate computer program SAP and following SOP’s (standard operating procedures).