Seasonal Customer Service Operations Specialist

Brulin • Indianapolis, IN

1d

About The Position

The Seasonal Customer Service Operations Specialist serves as a key liaison between customers and internal teams, ensuring seamless customer experience throughout the order-to-delivery process. This role combines customer service, ERP system utilization, logistics coordination, and accounting support to facilitate accurate order management, timely communication, and operational efficiency. The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities while collaborating effectively across Customer Service, Operations, Logistics, Sales, and Accounting functions. Our Seasonal Customer Service Operations Specialist will support key business initiative through an estimated project completion date of December 2026. Project Completion Bonus: Employees who successfully remain through the project's anticipated completion in December 2026 and meet performance and attendance expectations will be eligible for a completion bonus!

Requirements

• Requires a strong operational mindset, excellent communication skills, and the ability to navigate ERP systems while collaborating across Customer Service, Logistics, Operations, Sales, and Accounting teams.
• Experience working with ERP systems.
• Background in logistics, supply chain, transportation, distribution, or order fulfillment.
• Working knowledge of accounting processes, including invoicing, credits/debits, pricing verification, or accounts receivable support.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication.
• Exceptional organizational skills with strong attention to detail.
• Effective problem-solving and critical-thinking skills.

Responsibilities

• Identify and communicate opportunities for process improvements that enhance customer satisfaction and operational effectiveness.
• Review order activity to ensure accuracy in logistics providers, warehouses, and internal teams to ensure timely and accurate order delivery.
• Monitor order status, shipment activity, and inventory availability, providing proactive communication as needed.
• Support accounting-related activities, including invoice inquiries, pricing verification reporting, credit requests, and account reconciliation support.
• Maintain accurate customer, order, and transactional data within company systems.
• Investigate and resolve customer concerns, order discrepancies, shipping issues, and other service-related matters.
• Collaborate with Sales, Operations, Logistics, and Accounting teams to ensure customer needs are met and business objectives are achieved.
• Demonstrates awareness and competency relevant to both the Environmental Management System (EMS) and the Quality Management System (QMS), including but not limited to policies, objectives, and compliance obligations related to International Organization for Standardization (ISO) system.

Benefits

• Project Completion Bonus: Employees who successfully remain through the project's anticipated completion in December 2026 and meet performance and attendance expectations will be eligible for a completion bonus!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed