SPECIALIST, CLIENT SVC

Compass Group•New York, NY

1d•$30 - $31

About The Position

The Specialist, Client Svc supports Client Managers with program projects, client initiatives, escalated service calls, and support for multiple accounts and priorities. The role also manages assigned lower-volume clients and builds client relationships. It offers career growth opportunities.

Requirements

High school diploma or equivalent; with a high school diploma, three years of equivalent advanced customer service experience is required.
Six months of equivalent advanced customer service experience is required; one year is strongly preferred.
Excellent interpersonal communication skills and the ability to develop and maintain positive internal and external work relationships.
Timeliness and accuracy, with the ability to prioritize and organize business requirements and workload.
Proficiency with Microsoft Word, Outlook, and PowerPoint.
Intermediate Microsoft Excel experience, including calculations and VLookup; data entry alone is insufficient.
Local to the North Seattle/Everett area, covering Tacoma to Everett.

Nice To Haves

Post-secondary education is strongly preferred.
A bachelor's degree is preferred.
One year of equivalent advanced customer service experience is strongly preferred.

Responsibilities

Audit vending, micromarkets, and office coffee in field operations.
Manage the auditing program in operations and report results monthly.
Manage miscellaneous projects.
Communicate client expectations to operations and customer service.
Determine internal resource requirements based on project needs.
Establish and communicate a usable schedule.
Provide project status summaries and updates to Client Managers and other team members.
Support Client Manager client activities, including service issues, product ordering, catalog additions, ongoing requests, and questions.
Manage assigned lower-volume clients and build client relationships.
Run reports to verify information and proper system setup.
Validate catalog maintenance and service levels.
Occasionally troubleshoot or provide technical support for vending and micromarkets.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Retirement plan
Paid time off
Holiday time off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid parental leave
Personal leave
May be eligible for additional paid and/or unpaid time off in accordance with applicable laws