SVC Client Solutions Specialist I

Truist • Boca Raton, FL

2d

About The Position

Collect delinquent accounts according to agreed-upon collection strategies while adhering to collection policies, procedures, and guidelines. Provide exceptional client service by being transparent, positive, and treating clients respectfully. The role involves managing assigned accounts, communicating account information, negotiating payment arrangements, documenting collection activity, processing transactions, and meeting performance and quality expectations.

Requirements

• High school diploma or equivalent education and related training or experience.
• Strong verbal and written communication skills.
• Basic computer skills.
• Ability to perform in a fast-paced, highly dynamic environment.
• Ability to work a flexible schedule, including overtime as needed.
• English language fluency is required.

Nice To Haves

• Previous client service, collections, or sales experience.
• Bilingual.

Responsibilities

• Achieve collection performance expectations for assigned accounts, including goals for calls, contacts, promises, and promises kept.
• Provide clients with cure plans and negotiate payment arrangements in accordance with policies, procedures, guidelines, and training; evaluate clients’ ability and willingness to pay.
• Accurately and professionally disclose relevant account information to clients.
• Manage client communications and provide accurate account details with professionalism and integrity while meeting compliance and quality expectations.
• Work accounts thoroughly according to established procedures, including required contact attempts and letters.
• Document collection efforts and relevant system codes for each assigned account in the system of record.
• Follow established call scripts documented in training, policies, procedures, and guidelines.
• Achieve acceptable call monitoring scores in each call category.
• Communicate regularly with Client Default Leaders about repossessions, potential loss, inquiries, complaints, and calls requiring special handling.
• Accurately process payments, transactions, and workflows.
• Complete required Computer Based Training courses accurately and on time.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and employment status
• 10 sick days, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED