Specialist, Client Operations II

BNY Mellon•Los Angeles, CA

14h

About The Position

The Specialist, Client Operations II role is part of the Corporate Trust and Custody Services team in Los Angeles, California. The position manages end-to-end trade processing through settlement, including task allocation, controls, quality, and risk management. It serves as a primary contact for assigned institutional clients and for process queries, client escalations, and senior stakeholder communications. The role also coordinates with clients and internal teams to resolve queries within service-level agreements and maintains relationships with clients, counterparties, and correspondent banks. The role handles wire payments and cash movements, SWIFT messages, bond market settlement activities, tax documentation coordination, client reporting, and the monitoring and resolution of cash and position breaks. It supports process improvement and automation efforts and ensures activities comply with internal controls, regulatory requirements, and audit standards.

Requirements

Bachelor’s degree in Business, Finance, or a related field.
Typically 3–5 years of experience in corporate trust or a related field within financial services.
Excellent verbal and written communication skills, with the ability to manage client relationships professionally.
Strong analytical and problem-solving skills and high attention to detail.
Ability to work under pressure, manage multiple priorities, and meet strict deadlines.
Proficiency in MS Office, including Excel and Outlook.

Nice To Haves

Advanced degree or professional certifications in finance or business administration.
Working knowledge of domestic and cross-border wire payment processing.
Good understanding of SWIFT messaging standards and MT/MX message types used in payments and securities settlement.
Hands-on experience with bond market settlement processes, including the fixed-income trade lifecycle, corporate actions, and fails or claims.
Practical exposure to syndicate loan operations, including drawdowns, rollovers, and agency servicing.
Familiarity with custody or settlement platforms.

Responsibilities

Own end-to-end trade processing through settlement, including task allocation, controls, quality, and risk management.
Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication.
Serve as the primary contact for assigned institutional clients, managing day-to-day custody deal servicing and query resolution.
Process, review, and monitor wire payments and cash movements to ensure accuracy and timely execution.
Interpret, generate, and troubleshoot SWIFT messages in MT and MX formats, including MT540–MT548, MT202, and MT103, related to trade settlement and cash or securities movements.
Coordinate with internal teams to support timely trade settlement, monitor cash and position break performance, and drive resolution of outstanding breaks.
Support bond market settlement activities, including trade matching, fails management, and coupon and redemption processing.
Coordinate with the internal tax team and clients to ensure portfolios are fully tax documented and compliant.
Coordinate between clients and internal operations teams to research, track, and resolve client queries within SLA.
Maintain working relationships with clients, counterparties, and correspondent banks.
Prepare client reporting, respond to inquiries, and escalate issues appropriately to ensure SLA adherence.
Identify process improvement opportunities and support automation and efficiency initiatives.
Ensure activities comply with internal controls, regulatory requirements, and audit standards.