Client Operations Associate II

JPMorgan Chase & Co. • Philadelphia, PA

3d

About The Position

As a Client Operations Associate II on JPMorganChase’s Client Service Delivery team, you will support client service operations and help enhance the client experience. The role focuses on efficient transaction processing, resolving client inquiries and issues, supporting strategic plans and process improvements, and coordinating client onboarding and support across products and platforms. You will also contribute to fraud prevention, operational efficiency, and a collaborative team culture.

Requirements

• Experience in customer service operations focused on transaction processing and issue resolution.
• Ability to support strategic plans and process improvements in a client operations environment.
• Ability to work independently, complete tasks, and exercise independent judgment in decision-making, with strong attention to detail.
• Ability to work effectively within a team and contribute to performance objectives, training, collaboration, and innovation.
• Strong verbal and written communication skills, including the ability to build relationships with internal and external partners and deliver an excellent customer experience.

Nice To Haves

• BS/BA degree or equivalent military experience.
• Experience in financial services or banking.
• Developing ability to support continuous improvement initiatives, assist with project management, and use presentation skills to communicate operational insights.
• Developing experience with AI-powered analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual effort, or increase accuracy.

Responsibilities

• Assist with daily client service center operations, including transaction processing and resolving client inquiries and issues promptly.
• Support strategic service-delivery plans and process improvements, using automation technologies and continuous improvement methodologies to improve operational efficiency.
• Coordinate with other departments to support seamless client onboarding and service across products and platforms.
• Apply anti-fraud strategies to detect and prevent fraudulent transactions and protect clients and the institution.
• Participate in team meetings to communicate performance objectives, receive training, and contribute to collaboration and innovation.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed