Client Operations Associate II

JPMorganChase • Philadelphia, PA

3d

About The Position

As a Client Operations Associate II within JPMorganChase’s Client Service Delivery team, you will support the team’s efforts to provide exceptional service and operational excellence. You will help ensure clients’ needs are met efficiently and carefully while contributing to a collaborative, innovative culture focused on continuous improvement. The role offers opportunities to develop leadership skills, support impactful solutions, and pursue career growth and mobility.

Requirements

• Experience in customer service operations, focused on transaction processing and issue resolution.
• Ability to support strategic plans and process improvements in a client operations environment.
• Self-starter able to complete tasks independently, exercise independent judgment in decision-making, and maintain strong attention to detail.
• Ability to work effectively on a team and contribute to performance objectives, training, collaboration, and innovation.
• Strong verbal and written communication skills, including the ability to build and foster relationships with internal and external partners and deliver an excellent customer experience.

Nice To Haves

• BS/BA degree or equivalent military experience.
• Experience in financial services or banking.
• Developing ability to support continuous improvement initiatives, assist with project management, and use presentation skills to communicate operational insights.
• Developing experience with AI-powered analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual effort, or increase accuracy in operational processes.

Responsibilities

• Assist in the daily operations of the client service center, including efficient transaction processing and prompt resolution of client inquiries and issues.
• Support implementation of strategic plans to enhance service delivery, using automation technologies and continuous improvement methodologies to optimize operational efficiency.
• Coordinate with various departments to support seamless client onboarding and service across products and platforms.
• Apply anti-fraud strategies to detect and prevent fraudulent transactions and protect clients and the institution from potential financial and reputational damage.
• Participate in regular team meetings to communicate performance objectives, receive training, and contribute to collaboration and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed