Client Operations Associate

Pogo Technologies • Brooklyn, NY

1d

About The Position

The Client Operations Associate helps run research studies for large consumer brands using the Pogo Platform. This role manages multiple studies at once and works directly with clients to deliver high-quality research quickly and reliably. The associate owns day-to-day study operations, helps turn research questions into well-designed studies, configures and launches studies, and monitors quality throughout fieldwork and analysis.

The position also coordinates with go-to-market and Product teams, shares client feedback, and helps improve tools, templates, quality-assurance processes, and AI-powered workflows as the company grows. It is suited to someone who is comfortable working independently in a fast-paced, evolving environment and taking ownership of operational processes.

Requirements

• 3–5 years of experience in market research, ideally at a research agency, panel provider, or in-house consumer insights team.
• Experience designing, programming, and fielding surveys using tools such as Qualtrics.
• Knowledge of the process from questionnaire development through final results.
• Ability to manage multiple studies, stay organized, track details, and prioritize competing demands.
• Familiarity with research methodologies such as concept testing, pricing research, conjoint, and MaxDiff, and willingness to learn new methods.
• Strong attention to detail, including identifying survey design, logic, and data-quality issues.
• Proactive, resourceful, and comfortable figuring things out independently.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Systems-minded approach, with interest in improving processes, automating repetitive work, and increasing efficiency.
• Passion for consumer research and interest in technology and AI's impact on the industry.
• Low ego, high ownership, and collaborative working style.

Nice To Haves

• Experience working with clients in CPG, food and beverage, hospitality, or wellness.

Responsibilities

• Own the day-to-day operations of client research studies.
• Track incoming studies, work in progress, and items needing attention.
• Help clients translate research questions into well-designed studies.
• Write and review study guides, configure studies in the platform, set up targeting and quotas, and launch studies to Pogo users.
• Review survey logic, monitor fieldwork and data quality, and assess whether AI-generated insights make sense.
• Keep clients updated, answer questions, troubleshoot issues, and manage expectations.
• Coordinate requests with go-to-market and Product teams, share client feedback, and identify opportunities to improve the product.
• Improve tools, templates, quality-assurance processes, and AI-powered workflows to support scale.

Benefits

• Unlimited PTO.
• Minimum 20 days vacation policy.
• Flexible work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed