Client Experience & Operations Associate

AlphaGraphics - US857•Reisterstown, MD

4d•$15 - $17•Onsite

About The Position

AlphaGraphics is seeking a detail-oriented, customer-focused communicator for the role of Client Experience & Operations Associate. This dynamic position offers a fast-track development path to Account Manager. The primary mission is to deliver exceptional inside customer service, manage walk-in clients, and ensure every order begins correctly. The role also involves cross-training in business operations, including community outreach, local business networking, digital technology, and large-format signage production. The ideal candidate is a tech-savvy self-starter who thrives on independence, takes ownership, and is eager to gain a deep understanding of the business to transition into an Account Manager.

Requirements

Resourceful & Tech-Savvy: Comfortable navigating CRM software, standard office technology, and modern digital tools (including basic AI tools) to work efficiently.
Independent Self-Starter: Able to prioritize tasks, solve problems, and keep busy during downtime without needing step-by-step micromanagement.
Strong Communicator: Excellent verbal and written communication skills with a customer-first attitude.
Growth Mindset: Excited to learn new technical skills, understand manufacturing/print processes, and grow into account management.
Physical Capability: Ability to stand, bend, and occasionally lift/move equipment or material rolls weighing 40–50 lbs.
Background: Open to entry-level candidates, recent business/communications graduates, or individuals with retail, hospitality, or customer service experience.
No prior printing experience required—we will teach you!

Responsibilities

Warmly greet retail walk-in customers, handle incoming phone inquiries, and assist clients with order intake.
Identify customer needs, answer product/service questions, and provide accurate project timelines.
Maintain a clean, professional, and welcoming showroom environment.
Represent AlphaGraphics at local networking functions, Chamber of Commerce meetings, and community events.
Conduct friendly, non-targeted follow-up calls to recent clients to ensure satisfaction and invite repeat business.
Build initial relationships with local business owners to help expand brand awareness in the community.
Participate in hands-on training to learn digital print equipment, large-format printing, vinyl application, and finishing processes.
Assist production team members with job staging, material handling, and finishing tasks during peak periods.
Gain comprehensive product knowledge to confidently advise clients on print, signage, and marketing solutions in the future.
Utilize internal CRM and order management software to input job specs, generate quotes, and track order progress.
Use computer software and basic AI productivity tools to streamline administrative tasks, draft communications, and improve daily workflow efficiency.
Manage day-to-day administrative details independently once initial training is completed.