Associate, Client Service Operations

Bridgewater Associates•Westport, CT

2d•$135,000 - $200,000•Hybrid

About The Position

The Associate supports Bridgewater’s Client Service Department by ensuring exceptional client service and helping the team achieve its strategic goals. Serving as the team’s operational coordinator for approximately 30 clients, the Associate handles administrative, operational, and project management activities. The role involves helping set goals, translating business plans into an organized team cadence, coordinating with clients and internal stakeholders, responding to client requests, and planning meetings, trips, and events. The successful candidate is highly organized, detail-oriented, calm under pressure, and effective at managing time. They communicate professionally, enjoy problem solving, and thrive in a dynamic, relationship-driven environment. The role follows a hybrid schedule, requiring onsite work four days per week at Bridgewater’s Westport, Connecticut campus.

Requirements

Effective written and oral communication skills.
Strong attention to detail.
High proficiency in Outlook, PowerPoint, Word, and Excel.
General comfort learning and using new software tools.
Ability to learn quickly and proactively improve efficiency and quality.
Ability to focus on overall goals, distill information, prioritize, and summarize key points for senior leaders.
Ability to manage multiple activities while maintaining high-quality work.
Strong client or customer service orientation and willingness to help others.
Ability to anticipate the needs and concerns of others and engage comfortably in interpersonal interactions.
Curiosity, commitment to learning, and dedication to self-improvement and helping others improve.
Bachelor’s degree with a strong academic record preferred.
Immigration sponsorship is not provided for this position.

Nice To Haves

Experience in financial services or a professional business environment is a plus, but not required.

Responsibilities

Partner with the team’s Client Advisor to understand client goals and translate the business plan into an organized operational cadence, including administrative and calendar support.
Provide professional client service and act as the first point of contact for incoming client inquiries by email or phone.
Distill information and communicate key points to the team and relevant internal stakeholders.
Coordinate tasks, activities, and collaboration sessions to meet client needs, from visualization through scheduling.
Drive execution, provide direction, and project-manage initiatives across multiple stakeholders.
Facilitate team synchronization and communication by tracking and reporting key activity status and keeping knowledge repositories, such as the CRM, up to date.
Ensure the team and key stakeholders are prepared for client interactions, including presentations, preparation notes, and technology.
Coordinate client and team logistics, including travel strategy, events, and presentation materials.
Anticipate and resolve problems efficiently and independently.
Collaborate with other teams on projects to improve departmental operations.