Client Service Operations, AVP

State Street•Quincy, MA

2d•$80,000 - $140,000

About The Position

State Street is seeking a strong leader and critical thinker to help lead Client Service teams supporting large, complex client relationships across global domiciles and product types. The role is part of USIS, which provides asset owners and managers with financial tools and operations solutions, including custody, accounting, fund administration, shareholder recordkeeping, and servicing for alternative assets. The Assistant Vice President manages assigned accounts and teams of client relationship employees, developing successful long-term relationships and focusing on strategic opportunities to maintain and grow them. The role advocates for clients, works to resolve service issues, identifies client needs and potential internal concerns, and coordinates with clients, internal teams, and senior management. It may also involve client retention and revenue expansion, fee proposals and negotiations, project management, client conversions and start-ups, risk and compliance profiles, auditor inquiries, and invoice reviews.

Requirements

Bachelor of Science or Bachelor of Arts degree required.
Experience in relationship management.
Strong verbal and written communication skills.
Some experience with presentations.
Leadership skills.
Strong leadership and organizational skills.
Ability to work closely with team members across departments to achieve common goals.
Strong critical-thinking, problem-solving, and decision-making skills.
Strong interpersonal skills.
Knowledge of computer systems, financial operations, and/or mutual fund and related industries.

Nice To Haves

At least 7 years of related experience in the financial services industry is preferred.
Knowledge of computer systems, financial operations, and/or mutual fund and related industries is a plus.
MBA desirable.

Responsibilities

Manage assigned accounts and build successful long-term client relationships.
Manage one or more teams of client relationship employees.
Focus on strategic aspects of maintaining and growing large client relationships.
Advocate for clients, ensure client issues are satisfactorily resolved, and proactively identify client needs and potential internal issues affecting satisfaction.
Work with internal teams and clients, facilitating communication across Client Service Operations and other business units.
Keep senior management informed about developments, service issues, and business opportunities.
May support client retention and revenue expansion through existing services and cross-selling, and identify strategic value-added services that could reduce barriers to client exit.
May develop fee proposals for VP or SVP review and approval, negotiate fees for individually managed relationships, ensure fee schedules are implemented, and support timely receivables collection.
Manage client-related projects and act as a liaison between business units to support successful implementation.
Manage client conversions and start-ups, with input or contact from a VP or SVP.
Prepare internal risk and compliance profiles, respond to client auditor inquiries, and periodically review client invoices for accuracy.
Perform other duties as assigned.

Benefits

Retirement savings plan (401K) with company match.
Insurance coverage including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
Paid time off, including vacation, sick leave, short-term disability, and family care responsibilities.
Access to an Employee Assistance Program.
Eligibility for annual performance-based incentive awards, excluding certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.