Specialist, Business Capability Team Analysis (P&C Tech Configuration)

Nationwide•Braddock Hills, PA

20h•Remote

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We’re looking for someone who combines hands-on system configuration experience with the ability to partner closely with the business. This role is very execution-focused—you’ll be configuring workflows, mapping processes, and turning business requirements into scalable system solutions. Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team may be the place for you! As a Specialist, you will be responsible for providing subject matter expertise to inform business outcomes, in addition to providing competitive industry analysis for a product and journey in support of a single line of business. You will also be a member of a broader product and journey team representing the interests of all business stakeholders. You will be responsible for measuring progress against business outcomes and timelines ensuring the technology solution aligns to the business strategy and delivers expected business benefit measured by adoption of changes. You'll provide key support to the Business Capability Owner, representing the customer point of view while also examining processes and practices to determine how to best support the product and journey.

Requirements

Hands-on experience configuring workflows and business processes using automation platforms (such as SS&C AWD / Chorus or similar tools)
Strong skills in gathering, documenting, and translating business requirements into system configurations and process maps
Working knowledge of APIs, web services, and data mapping to support system integrations
Ability to use SQL (or similar query tools) for data validation, reporting, and troubleshooting
Experience with enterprise system configuration and basic system administration, including promoting changes across environments (dev, test, prod)
Understanding of P&C insurance operations—especially claims, underwriting, or policy servicing—and how systems support those workflows
Proven ability to collaborate with business stakeholders and ensure technical solutions meet operational needs
Strong analytical and problem-solving skills, with a focus on identifying root causes and building scalable solutions
Experience improving processes through automation and configuration changes
Comfort working in Agile or product-based teams alongside business, IT, and product partners
Bachelors degree in business, IT or related field
Typically, 5 or more years of demonstrated experience delivering initiatives and conducting customer research to inform value-based solutions.
Experience executing in an agile environment, product-centric principles and managing mid-level initiatives.
Sound knowledge of insurance industry, agile planning practices and customer design principles.
Ability to analyze quantitative and qualitative information and summarize for consumption by all levels.
Ability to develop recommendations and influence the strategic vision and multi-year roadmap.
Strong business process design skills and ability to communicate findings in a clear and concise manner.
Ability to work interpedently and manage intermediate to advanced tasks that span different subject matters.
Strong oral and written communication skills are crucial.

Nice To Haves

Advanced degree in business, IT or related field.

Responsibilities

Analyzes user needs, defines and documents business requirements, validates assumptions, evaluates solution options, partners with User Experience to create prototypes, leads proof of concepts, recommends appropriate solutions to Business Capability Manager.
Provides insight for Business Capability Owner to support prioritization of the work.
Provides business process expertise directly or by leveraging SMEs; Conducts current state and future state process analysis.
Consistently reviews KPIs that measure effectiveness of the product and journey with customers.
Provide insights to Business Capability Manager on areas of opportunity and/or focus.
Leverage curiosity and questions to ensure you gain the right understanding of current process and potential go forward options.
Keeps up on the latest industry trends as well as customer needs and behaviors.
Continually leverage technical skills and expertise and teach/train less experiences team members.
Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives.
Execute design and development on business configurable tools where applicable in support of operational partners.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire