Specialist Brokerage Account

FedEx•Green Bay, WI

1d•Onsite

About The Position

The Specialist Brokerage Accounts role manages complex transactions, supports business development, and optimizes client relationships. They manage high-value client accounts, negotiate freight rates, secure capacity in volatile markets, and mentor junior brokers. This role requires closing profitable deals and maintaining complex supply chains.

Requirements

Bachelor's degree in Business Administration, Logistics, Supply Chain Management or a related field
In lieu of degree, high school diploma or GED and 6+ years of relevant experience.
2 years of relevant experience.
Established, active relationships with shippers or carriers are highly preferred.
Strong persuasion and analytical skills with a proven track record of securing high-margin deals.
Expert proficiency in Microsoft Office Suite (especially Excel) and experience with industry-standard CRM or financial reporting software
Exceptional verbal and written communication skills to handle escalations and maintain long-term business relationships
Strong problem-solving capabilities, the ability to work in high-pressure environments, and excellent negotiation and conflict-resolution skills
Proficiency with Transportation Management Systems (TMS) and CRM Software
Ability to apply critical thinking to resolve complex financial discrepancies independently.
Strong organization skills

Nice To Haves

Established, active relationships with shippers or carriers are highly preferred.

Responsibilities

Leverage your established carrier network and industry expertise to manage key client accounts, negotiate competitive rates, and drive revenue growth
Responsible for executing complex shipments, solving supply chain bottlenecks, and mentoring junior staff
Negotiate competitive freight rates and contracts with third-party carriers to maximize profit margins and ensure capacity availability
Manage the entire shipment lifecycle--from booking and dispatch to tracking, tracing, and resolving any logistical disruptions
Monitor industry trends, seasonality, and capacity fluctuations to make data-driven pricing decisions
Oversee and expand a portfolio of high-value shipper accounts, ensuring exceptional customer service and identifying upselling opportunities
Provide consultative guidance to customers on supply chain efficiencies and market conditions
Exercise independent judgment in carrier selection, pricing strategy, and service design
Assess service failures and determine appropriate corrective actions, including carrier replacement or escalation strategies
Interpret and apply FMCSA regulations and internal risk policies to carrier selection and load execution
Determine carrier eligibility based on safety ratings, insurance coverage, and service performance
Mitigate operational and financial risk through informed decision-making
Monitor transportation performance metrics and recommend improvements
Analyze shipper transportation needs and develop customized logistics strategies
Partner with operations, finance, and legal teams to structure service agreements and resolve complex issues
Perform other duties as required

Benefits

Competitive wages depending on your location and experience, paid bi-weekly for both full and part time
401(k) plan with company match after 1 year
Tuition reimbursement program
Holiday pay and accrued paid time off programs offering both Vacation and PTO
Medical, dental, vision and voluntary benefits available on day one
Basic life insurance
Basic AD&D coverage
Supplemental Life and Supplemental AD&D
Short-Term and Long-Term Disability coverage for full time employees following 180 days of
Paid parental leave for both moms and dads
Paid bereavement and jury duty