Account Manager - Brokerage

Port City Logistics Inc • Port Wentworth, GA

17h • Hybrid

About The Position

The "Engine Room" of the department. You are responsible for the daily lifecycle of shipments for a diverse portfolio of small-to-mid-sized shippers. You bridge the gap between our assets (trucks/drivers) and the customer’s immediate needs.

Requirements

• 1–3 years in a customer-facing role (logistics, 3PL, or high-volume dispatch preferred).
• High School Diploma/GED required.
• Proficiency in Microsoft Office (Excel for tracking, Outlook for high-volume email).
• Basic familiarity with Transportation Management Systems (TMS).
• Understanding of basic freight terminology (LTL, FTL, Drayage).
• Hands on team player
• Analytical and problem-solving skills
• Strong negotiator
• High energy with a sense of urgency
• Results driven

Nice To Haves

• Associate or Bachelor’s degree in Business or Supply Chain preferred.
• Bachelor’s degree
• Proven track record of growing and scaling customer accounts in logistics operations
• Demonstrated ability to engage directly with customers and strategic partners as needed
• Experience developing, implementing, and leveraging KPIs to drive customer performance and growth

Responsibilities

• Manage the full "load-to-invoice" lifecycle, ensuring all data in the TMS is accurate and real-time.
• Identify potential delays (port congestion, equipment shortages) and alert customers with solutions before they ask.
• Handle OS&D (Over, Short, and Damaged) claims, service failures, and billing discrepancies with a sense of urgency.
• Identify "spot quote" opportunities within existing accounts to increase weekly load counts and drive positive Net Revenue Retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED