Specialist, Account Manager

Otis Elevator Co.•Manchester, NH

26d

About The Position

Otis Elevator Company is seeking a highly motivated Specialist, Account Manager to manage territory sales, margin growth, and customer satisfaction for customers in the Manchester, New Hampshire territory. The role focuses on prospecting and maintaining customer relationships, achieving sales objectives, retaining and renewing maintenance agreements, and identifying repair and business development opportunities. The account manager also uses Otis sales tools and CRM to track opportunities, manage the pipeline, and forecast results. The position works closely with customers, Operations, and the branch business development sales team.

Requirements

Ability to work in a highly team-oriented and dynamic environment.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Customer-centric approach and a strong desire to achieve customer satisfaction.
Self-motivation and ability to manage multiple simultaneous projects and responsibilities.
Comfort working in a technical environment and using Microsoft-based computer software.
Strong leadership, goal orientation, time management, and organizational skills.
Bachelor’s degree or equivalent work experience required.

Nice To Haves

2–4 years of experience in outside sales, or relevant experience in property management or HVAC sales.

Responsibilities

Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; and serve as a technical sales consultant to customers in the assigned territory.
Drive territory sales and margin growth.
Retain and renew current maintenance agreements by improving customer satisfaction through the MFA program.
Manage and nurture account relationships to drive renewals and repair opportunities.
Conduct sales planners and needs assessments to inform account targeting, including expansion within the existing installed base and renewal efforts.
Assist Operations with resolving customer concerns.
Partner with the branch business development sales team to identify business development opportunities.
Communicate competitive feedback and market dynamics internally to improve the solution set and refine messaging.
Use Otis sales tools to track opportunities, pipeline, and sales forecasts.
Manage opportunities in the CRM pipeline and provide accurate forecasts.

Benefits

401(k) plan with a generous company match and an automatic retirement contribution.
Comprehensive medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement.
Service anniversary recognition and spot performance bonus opportunities.
Intensive training in technology, processes, and soft skills.
Employee Scholar Program sponsorship for degree or certification programs.