Intermediate Specialist, Academic Delivery Support

University of Ottawa • Ottawa, ON

5d • CA$80,942 - CA$102,245 • Onsite

About The Position

The Faculty of Arts, one of the oldest and largest faculties at the University of Ottawa, is seeking an Intermediate Specialist for Academic Delivery Support. This role is crucial for promoting student academic success and ensuring the quality and standardization of teaching practices within the Centre for Language Learning. The Specialist will provide individualized student support and advocacy, and will be responsible for developing and maintaining program curriculum, assessments, and pedagogical resources. The Faculty of Arts is committed to fostering a diverse, equitable, and inclusive environment.

Requirements

• Master's degree in Second Language Teaching, Applied Linguistics, Bilingualism Studies, Education or related field.
• A minimum of 3 years experience in second language education in a postsecondary setting, including experience in curriculum development or language assessment.
• Experience providing individualized academic support to second language learners, including working with at-risk students in a postsecondary setting.
• Proficiency with education platforms and administrative software applications used in a postsecondary setting.
• Sound judgment, cultural sensitivity, and the ability to work effectively with international students and instructors from diverse backgrounds.
• Ability to analyze and solve problems and to identify and recommend improvements to program services.
• Ability to work under pressure, multi-task, set priorities and organize schedules to meet firm deadlines.
• Ability to work in a team environment and to develop and maintain constructive and cooperative working relationships with others.
• Ability to take initiative and work proactively, independently and efficiently.
• Bilingualism (spoken and written).

Nice To Haves

• Selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Responsibilities

• Evaluates strengths and weaknesses of current program curriculum and assessment practices to identify areas for innovation.
• Researches curriculum models and practices from other institutions and recent advances in second language teaching and learning research within defined review cycles.
• Recommends and coordinates the implementation of curriculum initiatives to ensure updates are evidence-based and occur within defined timeframes.
• Develops curriculum materials for courses offered by the Centre for Language Learning, including course outlines, learning outcomes, suggested learning tasks, and benchmarking procedures.
• Collaborates with instructors to select pedagogical resources, including textbooks, digital resources, and supplementary content, to ensure the quality and standardization of teaching practices across course sections.
• Collaborates with instructors to develop exams and standard assessments for courses offered by the Centre for Language Learning.
• Supports the coordination of exam logistics across course sections to ensure the integrity, standardization, and effectiveness of assessments.
• Plans and conducts curriculum orientations for new instructors and teaching assistants and serves as the primary resource person for curriculum-related questions and support.
• Develops content for and monitors the use of curriculum information platforms such as Brightspace to facilitate consistent and effective curriculum implementation across the Centre for Language Learning.
• Provides academic advice and individualized support to students.
• Develops working solutions for students at risk by designing individual study plans, advising on learning strategies, collaborating with tutors, and locating relevant pedagogical resources.
• Tracks student performance and attendance and intervenes when necessary to foster academic success among students in the Centre for Language Learning.
• Collaborates with instructors, program administrators, and institutional partners, and sponsors on promoting student success, while advocating for students when necessary, and serves as the main resource person for students at risk.
• Advises students on services and departments on campus and liaises with other sectors to support student success and conversion to undergraduate and graduate programs at the University of Ottawa.
• Develops and delivers academic support presentations for students on topics such as study strategies and learning skills, and orientations for teaching assistants on program expectations and procedures, to support effective integration into programs offered by the Centre for Language Learning.
• Oversees academic administration, including attendance records, grade reporting, and the preparation and distribution of certificates to partners and other required recipients.
• Collects and verifies academic documentation from instructors to support the effective delivery of programs within the Centre for Language Learning.

Benefits

• A generous pay and benefits package that includes a competitive salary, a defined benefit pension plan, group insurance coverage and an employee and family assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level