Academic Support Specialist, Academic Advising

University of North Florida Alumni Association • Jacksonville, FL

1d • Onsite

About The Position

This position provides administrative support to students, faculty and staff to address individual needs including challenges. This individual will help to support students through referral to appropriate campus resources and through collaboration with other support units to ensure timely and effective assistance.

Requirements

• Bachelor's degree or a high school diploma and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
• Experience working in customer service setting required.
• Strong interpersonal skills and communication skills (both spoken and written) are required.
• Must possess a strong sense of the importance of customer service.
• Must be well organized.
• Must have capacity to learn and implement strong conflict resolution skills.
• Must have strong computer skills.
• Total support of the goals, initiatives, policies and procedures of Academic Advising as set by both the President and the Provost is required.
• Must be intimately familiar with all aspects of University and College policies along with the operations of other units with whom common collaboration is needed.
• Must be familiar with or be willing and able to quickly and accurately learn the policies, practices and functions of the University of North Florida.
• Must be able to perform processing and work tasks.
• This position requires a background check.
• This position may also require a credit check.
• The holder of this position is designated as a “Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Nice To Haves

• Experience in higher education admissions/enrollment services experience strongly encouraged, but not required.

Responsibilities

• Provide customer service to guests, students, and parents as this position will be the first point of contact.
• Manages front office processes to ensure the efficient welcoming and referral of faculty, staff and student visitors to academic advising in COAS.
• Performs one or more advising administrative functions while working directly with students and families to answer educational questions and concerns.
• Provides one-on-one assistance to the public in person, over the telephone, and through e-mail or other written correspondence.
• Performs related duties as required or deemed appropriate to the accomplishment of the responsibilities and functions of his/her area(s).
• Problem solves and trouble shoots.
• Collects and analyzes data as appropriate with discretionary use under FERPA rules, for use in handling all student activities.
• May serve as liaison between university administrators, students, parents, faculty, staff, and others regarding advising activities.
• Will maintain communication with other departments and vendors on departmental business needs.
• May recommend policies and procedures to help ensure effective coordination of departmental programs.
• May assist in the design, development and implementation of departmental processes and or programs.
• Will be empowered to address issues raised by students consistent with department and University policies and procedures.
• Instructions will be given for new projects and specific completion dates required.

Benefits

• The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community.
• UNF is a Carnegie Community Engaged Institution.
• Discover a career that makes a difference—right here in Jacksonville.
• Start searching our current job opportunities and find your next career move at UNF!
• To learn more about UNF’s workplace culture, mission, and available employee benefits, please visit our UNF Employment page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level