Special Testing Services Coordinator

Quest Diagnostics•West Hills, CA

22h•Onsite

About The Position

Obtains and manages any required documentation as required by state or other regulatory entities for designated testing. Required to determine preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources. Handles all payer, physician and patient contact received by telephone and in writing. Troubleshoots both complex medical/technical compliance and routine requests. Deals with the coordination and review of laboratory testing and billing processes. Collaborates with other third-party partners as needed.

Requirements

Demonstrated experience utilizing strong independent problem-solving skills.
Requires knowledge of the billing and laboratory testing operations.
Strong understanding of medical terminology required.
Must have strong communication skills.
Proficiency with Microsoft Office products required (Excel, Word, PowerPoint, etc.)
Ability to handle complex processes
Must exhibit comfortable interaction with technical staff, including laboratory managers, Medical leaders, and other technical personnel.
Bachelor’s Degree BS degree required.
In lieu of a degree, 10yrs+ technical or customer service experience required.

Nice To Haves

Medical Billing experience.

Responsibilities

Handles all client inquiries regarding preauthorization, informed consent requirements, and other documentation needs from a variety of insurance plans, payers, and other governing sources.
Coordinates testing in parallel to obtaining proper documentation to comply with all payer requirements.
Documents reporting or call history in the patient file and maintains appropriate records.
Uses established protocols for reporting client concerns.
May provide technical training to new hires and coach less experienced staff.
Recognizes quality service issues and provides feedback to appropriate personnel on opportunities for improvement.
May assist the Manager in the delegation of work.
Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls.
Other duties as required.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities