Special Services Team Lead - WI

Verida Inc•Villa Rica, GA

1d•Onsite

About The Position

Assist the Supervisor in the operation in accordance with policies and procedures. Ensure smooth operation during shift. This position is contingent upon the award of a contract.

Requirements

Basic reading, writing, and arithmetic skills are required.
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills.
Ability to type 30 wpm.
Work requires a willingness to work a flexible schedule.

Responsibilities

Monitor the operation in accordance with policies and procedures.
Train and coach members.
Responsible for shift schedule to include, workstation assignments/rotations.
Coordinate production startups, shutdowns, and changeovers.
Schedule and conduct shift meetings.
Responsible to meet shift goals.
Responsible for quality control. Make adjustments as necessary during the shift to maintain compliance with specifications.
Operate within standard operating procedures (SOPs).
Handle escalated calls with members and provide resolution.
Communicate with Supervisor.
Ensure a clean and safe work area.
Complete shift paperwork.
Assist in the assigned department as necessary.
Other duties as assigned.