Special Services Representative

Verida Inc•Little Rock, AR

About The Position

This position is responsible for ensuring that members who require recurring transportation receive courteous and professional customer service. The representative assists members with transportation concerns, schedules trips, maintains accurate records, supports communication among members and medical providers, and completes related administrative tasks.

Requirements

Excellent communication skills.
Basic computer and typing skills.
Customer service experience.
Ability to work in a busy environment.
Ability to work independently or with a team.
High school graduate or equivalent.

Responsibilities

Assist members efficiently and in a timely manner while maintaining a polite, courteous, and professional attitude.
Assist members with transportation concerns.
Maintain accurately entered data.
Adhere to HIPAA guidelines regarding member confidentiality.
Maintain an acceptable attendance and tardiness record.
Schedule standing orders and demand trips using the NET InSight® transportation management system.
Schedule subscription trips to providers according to the Provider Assignment roster.
Maintain professionalism when dealing with medical facilities.
Provide clinical staff, member providers, and members with necessary paperwork to maintain clear communication.
Verify insurance for dialysis and nursing home patients.
Retrieve call center messages regarding daily appointments.
Train new employees.
Assist dispatchers in writing up send-backs.
Check member files for accuracy in the system.
Process monthly recertification and attendance verification reports.