Special Services Coordinator

Ochsner Health•New Orleans, LA

About The Position

This position provides administrative and clerical support, creates data management reports, performs data analysis, serves as a liaison among the immediate supervisor, upper management, direct reports, and consultants, and manages special projects, functions, and programs. The role supports project management, information and paperwork processing, quality and committee reporting, presentations and educational materials, supply and marketing-material tracking, research, statistical reporting, and organized recordkeeping. It also provides front-office support and may coordinate and follow up with patients by telephone on medical equipment orders originating from clinic requests. The position requires professional-level administrative experience and experience maintaining highly confidential and sensitive information. The employee must remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance. Work takes place in a healthcare setting and carries occupational exposure risks involving blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste. The stated physical demand classification is Very Heavy Work.

Requirements

High school diploma or equivalent.
Seven years of professional-level administrative experience.
Experience maintaining highly confidential and sensitive information.
Computer skills and dexterity required for data entry and retrieval of patient information.
Proficiency with Windows-style applications and keyboard use.
Typing proficiency.
Knowledge of medical terminology.
Strong interpersonal skills.
Strong verbal and written communication skills.
Good organizational and time-management skills.
Strong analytical skills and basic math skills.
Ability to work a flexible schedule, including 24/7, weekends, and on-call availability.
Ability to travel throughout and between facilities.

Nice To Haves

Associate degree in Business Administration or a related field.
Supervisory experience.

Responsibilities

Provide project management support.
Coordinate information and paperwork processing for staff, quality reporting, and committee reports.
Develop presentations, handouts, and other educational tools requested by administrators.
Maintain, track, and order supplies and marketing materials as needed for the department.
Compile statistical reports, research information, perform special projects, and complete miscellaneous duties.
Greet office visitors pleasantly and responsively, and courteously answer and screen incoming calls.
Develop and maintain organized recordkeeping systems to facilitate the flow and retrieval of information.
Communicate with patients by telephone, as needed, to coordinate and follow up on medical equipment orders originating from clinic requests.
Perform other related duties as required.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory agency requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.