Special Services Director

4M Building Solutions • Bloomington, IL

1d • $75,000

About The Position

The Special Services Director leads the growth and operation of 4M’s special services business. The role is responsible for generating business through direct sales and supervising service operations to meet customer expectations and 4M standards. Services include disinfection, carpet care, vinyl composition tile, tile and grout, natural stone, wood, LVT, concrete polishing, epoxy, glass cleaning, infection control, post-construction cleaning and disinfecting, and exterior building restoration, including power washing.

The position combines business development with operational leadership. It includes developing customer relationships, qualifying prospects, preparing quotes, presenting services, closing business, supporting and training operators, overseeing quality and inspections, and ensuring services follow 4M standard operating procedures. The director is also expected to participate in field operations as a technician when required.

The posting lists a salary of $75,000 plus commissions and a $500–$1,000 sign-on bonus. It describes first-shift daytime hours. Benefits include medical, dental and vision coverage, paid vacation for full-time team members, a 401(k) plan with employer match for eligible team members, daily pay availability, and opportunities for growth and advancement.

Requirements

• At least 18 years of age.
• Janitorial and leadership experience.
• Strong work ethic.
• Entrepreneurial attitude.
• Goal-oriented and self-motivated.
• Strong communication skills.
• Passion for and enjoyment of helping others.
• Competitive and driven personality.
• Positive, high-energy attitude.
• Successful drug screening and background check.
• Reliable transportation and a valid driver's license.

Responsibilities

• Achieve a minimum 10% compounded annual growth rate in gross profit through new business and existing accounts.
• Make 3–5 face-to-face customer contacts per week, with approximately 25% prospect contacts and 75% existing-customer contacts, coordinated weekly with Region-75 District Managers.
• Qualify prospects and generate quotes.
• Develop strong customer relationships, present new and existing services effectively, and close new business.
• Provide business development ideas and recommend products and procedures.
• Connect operators with training opportunities, respond to technical inquiries, and advise on technical solutions.
• Provide on-the-job support and training.
• Participate in service operations as a technician when required.
• Conduct quality assurance and operational inspections.
• Ensure special services are executed according to 4M SOPs, including hiring and staffing, the operational playbook, and budget management.

Benefits

• Competitive pay and benefits.
• Daily pay available to all team members.
• Medical benefits for team members working 30 or more hours per week.
• Dental and vision benefits available to all team members.
• Paid vacation for full-time team members.
• 401(k) plan with employer match for team members averaging 20 or more hours per week.
• Opportunities for growth and advancement.
• $500–$1,000 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed