Special Accounts Representative

Saia•Johns Creek, GA

About The Position

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Requirements

High school diploma or GED.
2+ years of less-than-truckload or customer service experience.
Proficiency in Microsoft Office and transportation management applications.

Responsibilities

Assists with monitoring, tracking, quoting, negotiating, and contractual compliance with the organization’s specialty products.
Communicates customer's needs with business partners to address their needs and resolve discrepancies.
Provides daily status updates to leadership on assigned accounts.
Recognizes issues to avoid service disruptions.
Resolves multi-task service requests through various channels of communication.
Maintains accurate records of customer documentation.
Assists cross-functional teams in audits related to transportation processes.
Supports business partners by uncovering and securing new business opportunities.