Special Accounts Assistant Manager

BayPort Credit Union•Newport News, VA

About The Position

The Special Accounts Assistant Manager provides quality service to credit union members and supports branch and contact center staff. This role serves as a liaison between members, staff, and the credit union on IRA accounts, trusts, powers of attorney, conservatorships, estates, and deceased-account processing. Responsibilities include administering IRA plans and distributions, tax reporting, processing IRA transactions, and supervising the Special Accounts Servicing team. The position also works with a third-party IRA vendor on compliance, regulatory changes, forms, amendments, service-center processes, and system integration.

Requirements

Associate degree or equivalent from a two-year college or technical school; the posting describes this as preferred.
Completion of specialized courses or certifications in taxation and federal and state laws and regulations regarding IRA accounts.
Three to five years of experience in a financial institution environment, including at least two years as a Member Service Representative, or equivalent education and/or work experience.
Thorough knowledge of credit union products and services.
Extensive knowledge of credit union policies, procedures, and processes.
Awareness of the credit union’s vision and long-term goals.
Thorough knowledge of insurance policies and claiming procedures.
Extensive knowledge of federal and state government regulations and codes concerning IRA accounts, taxation, fund disbursement, powers of attorney, trusts, estates, conservatorships, and deceased-account processing.
Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
Strong organization and ability to meet critical compliance timelines and deadlines.
Ability to handle a high volume of external and internal phone calls.
Proficiency with Microsoft Suite, including Word, Excel, and Outlook.
Excellent organizational skills, documentation formatting, and attention to detail and accuracy.
Exceptional written communication, including accurate dictation, spelling, and grammar.
Excellent oral communication and ability to communicate clearly and conduct business by telephone.
Strong member-service and problem-solving skills.
Ability to work independently, exercise personal judgment, and complete tasks promptly using problem-solving techniques.
Ability to work with a team, other credit union departments, and external business partners.

Nice To Haves

Some supervisory, coaching, or mentoring experience.

Responsibilities

Administer the IRA program, including opening and closing accounts, processing incoming and outgoing transfers and rollovers, monitoring transactions for accuracy and complete documentation, correcting accounts when necessary, and notifying members of changes.
Maintain IRA plans, conduct research, and review and maintain IRA account documentation.
Verify IRA federal and state withholding reports daily.
Create spreadsheets to monitor normal and mandatory periodic IRA distributions.
Verify, balance, report, correct, and file IRA documents, including 1099R, 1099Q, 5498, 5498 ESA, and 1096 forms.
Verify and report Fair Market Value information to members and the IRS.
Assist Learning & Experience with training and guidance for IRA Specialists and MSRs on IRA policies and procedures.
Assist members and staff with deceased accounts, powers of attorney, trusts, estates, and conservatorships.
Coach, mentor, and evaluate Special Accounts Servicing Representatives I and II.
Complete special projects and assignments within established deadlines.
Collaborate with the third-party IRA vendor on compliance, regulations, changes, forms, amendments, IRA Service Center, IRAdirect, and integration with the credit union’s core system.
Provide quality service to members and support branch and contact center staff.