Special Projects Manager

Behavioral Health System Baltimore • Baltimore, MD

13d • Hybrid

About The Position

In this dynamic role, you will lead cross-organizational initiatives that strengthen Baltimore’s behavioral health system, coordinate internships, oversee disaster preparedness efforts, support procurements, and drive strategic projects. We are looking for a collaborative problem-solver with exceptional project management, critical thinking, and writing skills who thrives in a fast-paced environment and loves bringing people together to achieve meaningful results. If you are passionate about innovation, community impact, and making systems work better for people, this is your chance to help shape the future of behavioral health in Baltimore. Join a mission-driven team where your ideas matter and your work creates lasting change every day. The Special Projects Manager works collaboratively with internal and external stakeholders to develop and facilitate effective and efficient cross-departmental systems and processes. The work requires setting objectives, developing work plans, managing tasks and deadlines, and aligning outcomes organizationally. The incumbent is responsible for managing, coordinating, and supporting three areas of work: Workforce development: responsible for developing workforce development and training activities for the Baltimore City provider network and field placement/internships at BHSB for master’s level students in human services-related majors. Behavioral Health Program Closures and Disaster Preparedness: Oversee and manage the Baltimore City Behavioral Health Disaster Preparedness Plan. Coordinate and lead meetings, trainings, and related activities to educate and prepare staff to effectively respond to behavioral health program closures and disaster situations. Procurement: Support BHSB’s competitive and sole source procurements, as well as letters of support requested by partnering organizations. Special Projects: Lead cross-organizational special projects, collaborating with stakeholders to develop project plans with clearly defined roles and responsibilities, deadlines, and deliverables. This position collaborates with other staff to write reports and other documents. Strong writing, critical thinking, and strategic thinking skills are required.

Requirements

• Bachelor’s degree required in a human services-related field (e.g., Social Work, Public Administration, Public Health) from an accredited institution.
• Minimum of 3 years of post-graduate professional experience.
• Knowledge of Baltimore City’s public behavioral health system.
• Demonstrated ability to manage multiple projects concurrently from planning through completion, including coordinating tasks, tracking deliverables, and ensuring timely execution.
• Strong critical thinking, problem-solving, and decision-making skills.
• Proficient written communication skills, including experience preparing reports, procedures, and grant applications.
• Ability to communicate effectively with diverse audiences and across all organizational levels; internally and externally.
• Experience working collaboratively in team-based, strategic environments.
• Strong organizational skills with attention to detail and ability to meet deadlines.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Demonstrated initiative, sound judgment, and self-motivation.
• Customer-focused with strong interpersonal skills.
• Ability to work independently and thrive in a hybrid/virtual environment, demonstrating strong time management, managing multiple priorities, and consistently meeting deadlines with minimal supervision.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Nice To Haves

• Master’s degree preferred in a human services-related field.
• Licensure preferred but not required.
• Experience with procurement and/or grant processes in the nonprofit sector preferred.

Responsibilities

• Develop and facilitate effective and efficient cross-departmental systems and processes.
• Set objectives, develop work plans, manage tasks and deadlines, and align outcomes organizationally.
• Develop workforce development and training activities for the Baltimore City provider network.
• Coordinate field placement/internships at BHSB for master’s level students in human services-related majors.
• Oversee and manage the Baltimore City Behavioral Health Disaster Preparedness Plan.
• Coordinate and lead meetings, trainings, and related activities to educate and prepare staff to effectively respond to behavioral health program closures and disaster situations.
• Support BHSB’s competitive and sole source procurements.
• Support letters of support requested by partnering organizations.
• Lead cross-organizational special projects, collaborating with stakeholders to develop project plans with clearly defined roles and responsibilities, deadlines, and deliverables.
• Collaborate with other staff to write reports and other documents.
• Collaborate with Human Resources and other BHSB staff to ensure field placements and internships offer rich opportunities for bi-directional learning.
• Develop relationships with colleges and universities seeking field placements or internships.
• Coordinate with schools and BHSB staff to ensure field placements/internships meet academic requirements.
• Coordinate all aspects of student experiences with BHSB, including timelines.
• Lead planning for workforce development and training for the Baltimore City provider network.
• Lead and manage the trainer application process.
• Identify opportunities to enhance service delivery quality, reduce risk, or support workforce development across the provider network.
• Ensure technology supports streamlined training activities.
• Integrate ongoing learning into training procedures and forms.
• Develop training content.
• Ensure compliance with regulations associated with offering continuing education units.
• Lead and coordinate with BHSB staff and the Baltimore City Health Department to update the Baltimore City Behavioral Health Disaster Preparedness Plan.
• Plan and facilitate meetings and activities to educate and prepare staff to respond to behavioral health disasters.
• Support staff with assigned responder roles in adhering to BHSB’s disaster response procedures during a behavioral health disaster.
• Apply critical thinking to draft letters of support in collaboration with relevant staff.
• Facilitate continuous quality improvement efforts related to procurements and letters of support processes.
• Integrate ongoing learning into processes for staff and external partners to request letters of support.
• Manage the procurement process and any risk for assigned competitive procurements.
• Support the Procurement Team to develop and maintain procedures for BHSB’s risk management and procurement efficiency.
• Collaborate with staff to write reports and documents for varying audiences and purposes.
• Work effectively and collaboratively with others, both internally and externally to BHSB.
• Foster open and honest dialogue within and across teams and between colleagues with different backgrounds.
• Engage in honest dialogue and navigate conflict in day-to-day interactions.
• Uphold and operationalize the values of BHSB: Integrity, Equity, Innovation, Collaboration, and Quality.
• Consistently work to engage in open and honest dialogue, including with people from different teams and backgrounds, and ask for support when needed.
• Serve as part of BHSB’s disaster response team as needed, in any capacity that is needed.
• Protect the security and confidentiality of all PHI in accordance with BHSB’s policies.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental and vision coverage.
• Employer paid life insurance.
• Short-term and long-term disability.
• A 403(b) plan with employer contribution.
• A choice of 4 FSA plans.
• An employee paid legal benefit.
• Generous PTO.
• 13 days paid holiday.
• Employer paid HRA accessed by a $5,000/$10,000 debit card to cover eligible deductible and copay expenses, depending on chosen coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level