Manager, Special Projects

USTA National Tennis Center • Queens, NY

13d • Hybrid

About The Position

Responsible for planning, management, and execution of Special Projects for the USTA BJK National Tennis Center. This includes planning and developing operational plans for US Open After Action projects, the US Open food service program, capital project development, and After Action Report Management. The role involves assisting the Chief Operating Officer (COO), NTC, and Managing Director, Event Services, in the planning and execution of special projects. It also requires managing industry vendors and agencies to develop, troubleshoot, and complete all special projects both on and off-site. The Manager will work with the Director, Facility Operations, and Sr. Director, Courts & Grounds, to implement and manage structural and operational needs for US Open Sponsor Activations. A key responsibility is managing the researching, analyzing, and summarizing of the After Action Reports, creating a report with corrective actions recommended to MD, Event Services & COO, NTC, and assisting in the management and implementation of projects and new initiatives for After Action meetings. The role also involves working with NTC, COO to organize, oversee, and monitor all phases of capital project work, participating in the development of the US Open and NTC year-round foodservice program, and evaluating previous year's programs to develop prioritized improvements. The Manager will focus on concessions, working alongside Levy to ensure areas requiring repair and maintenance are addressed. Additionally, the role involves working with the Director, Premium Seating & Experience, to assist with the procurement and buyout of FF&E needs for major projects, maintaining an up-to-date inventory system for FF&E items, and overseeing Premium Experiences. Collaboration with other USTA entities is crucial to ensure the success of their individual US Open activation/special events and project initiatives. Other duties may be assigned by MD, Event Services & COO, NTC.

Requirements

• 3+ years of experience with Event Management
• A bachelor's Degree in Sports Management, Business, or a related field is required
• Excellent judgment and decision-making skills.
• Ability to understand and assess logistics
• Strong written and verbal communication skills.
• Strong computer skills using Microsoft Office software and Google Workspace

Responsibilities

• Plan and develop operational plans for US Open After Action projects, US Open food service program, capital project development, and After Action Report Management.
• Assist the Chief Operating Officer (COO), NTC, and Managing Director, Event Services, in the planning and execution of special projects.
• Manage appropriate industry vendors and agencies to develop, troubleshoot, and complete all special projects both on and off-site.
• Work with the Director, Facility Operations, and Sr. Director, Courts & Grounds, to implement and manage structural and operational needs for US Open Sponsor Activations.
• Manage the researching, analyzing, and summarizing of the After Action Reports.
• Create a report with corrective actions recommended to MD, Event Services & COO, NTC, and assist in the management and implementation of projects and new initiatives to roll out and utilize for After Action meetings.
• Work with NTC, COO to organize, oversee, and monitor all phases of all capital project work.
• Participate in the development of the US Open and NTC year-round foodservice program, evaluating the previous year’s foodservice program relative to the current year’s objectives, and developing a set of prioritized improvements each year for the program.
• Focusing on concessions, work alongside Levy to ensure areas requiring repair and maintenance are addressed to improve operations and support new partners.
• Work with the Director, Premium Seating & Experience, to assist with the procurement and buyout of FF&E needs for all major projects.
• Maintain an up-to-date inventory system related to all FF&E items.
• Work with Director, Premium Seating & Experience to oversee Premium Experiences including stadium court usage, private parties, corp outings, etc.
• Communicate and partner with other USTA entities, including the USTA Membership Department, USTA Diversity Department, USTA Foundation, Community Tennis, etc., to ensure their individual US Open activation / special events' success and carry out project initiatives.
• Other duties as assigned by MD, Event Services & COO, NTC.

Benefits

• Medical, dental, vision
• Access to doctors virtually
• Flexible spending account to manage your health and dependent care expenses
• Life and disability insurance
• Generous paid time off policy - including vacation, sick, personal, and paid holidays
• Parental leave
• Paid winter recess
• 401(k) with employer matching (up to 6.5%)
• Promotional and growth opportunities
• Learning and Development programs
• Up to $7,000 for tuition reimbursement
• Mental health and meditation benefits
• Personalized health management program
• Pet insurance
• Commuter benefits
• Identity theft protection
• Discounts with our network of partners
• Fun events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level