Special Projects Coordinator

C2 GPS- Alamo Workforce•San Antonio, TX

About The Position

The Special Projects Coordinator solves customer issues, analyzes programs and services, recommends improvements, and serves as a liaison to community groups and regulatory agencies. The role researches, coordinates, promotes, implements, and evaluates special programs, grants, and contracts while ensuring regulatory compliance. It also contributes to program budgets, reviews service delivery, supports customer relations, and conducts community events. The position is primarily based in an office environment and may require occasional driving and travel, flexible hours, and relocation within the service delivery area.

Requirements

High school diploma or GED required.
Additional relevant work experience may be considered in lieu of required education.
Valid driver’s license with a good driving record.
Ability to relocate within the service delivery area.
Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of effective management techniques and practices, including planning, strategy development and implementation, outcome assessment, and accountability.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Knowledge of the communities served and understanding of local needs and resources.
Exceptional customer service and interpersonal skills.
Excellent problem-solving, critical-thinking, organizational, and detail-oriented skills.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.
Physical requirements include occasionally lifting up to 10 pounds and standing, sitting, bending, and walking to perform the job.
Requires visual acuity, speech, and hearing.

Nice To Haves

Associate’s or undergraduate degree in a relevant field of study strongly preferred.
Two years of relevant experience preferred.
Bilingual in English and Spanish strongly preferred.

Responsibilities

Investigate and resolve causes of customer disputes and facilitate resolution of complaints and concerns.
Discuss customer issues with management to improve customer relations.
Research, analyze, implement, coordinate, promote, and evaluate special programs, grants, and contracts.
Confirm that program, grant, and contract processes adhere to regulatory compliance requirements.
Participate in the development and administration of program, grant, and contract budgets.
Analyze and recommend improvements to programs and service delivery.
Serve as a consumer and regulatory liaison.
Conduct community events.
Perform other related duties as assigned.