Special Events Service Technician

United Site Services•East Brunswick Township, NJ

About The Position

The Special Events Service Technician operates company trucks and travels to event and customer sites to service, pump, and clean portable restrooms, holding tanks, septic tanks, sinks, and showers. The role also handles basic pick-up and delivery of units and installs and removes temporary fencing at special events. Workdays are Thursday through Monday, and the technician must be willing to travel throughout the region and support other regions as needed. The position involves inspecting and maintaining the assigned vehicle and tools, preparing loads, following daily routing and service assignments, recording delivery and pick-up details, and completing required truck logs and paperwork. The technician performs basic on-site troubleshooting and repairs, coordinates with dispatch and supervisors, and communicates with customers and site representatives to confirm work orders and service needs. All duties must be performed in accordance with company and DOT safety standards.

Requirements

At least two years of commercial driving experience.
Valid commercial driver's license: Class CDL A or B with endorsement, or Class C, D, or E depending on the state.
Excellent time-management, customer-service, and communication skills.
Strong problem-solving and decision-making skills.
Ability to meet deadlines.
Willingness to travel throughout the region and support other regions as needed.

Responsibilities

Inspect the vehicle before each shift and promptly report deficiencies to management.
Inspect assigned truck tools daily to ensure they are safe and in proper working condition.
Check that trucks have the materials and tools required to complete assigned service tickets.
Operate service, flatbed, fence, and tanker/transfer trucks to and from designated work sites and the local dump as assigned.
Keep the truck clean and fully stocked.
Deliver and pick up portable restroom units, hand sinks, holding tanks, containers, and fencing materials, and update systems and tickets with relevant details.
Serve as a point of contact on fence jobs with an assigned crew and operate fence installation equipment.
Service portable restrooms, holding tanks, septic tanks, sinks, and showers according to company guidelines, and report route issues to management.
Unload fence materials and install fence panels according to specifications, including locating, measuring, and marking placement.
Perform basic on-site repairs and maintenance; report special maintenance requests and equipment replacement needs in FSL.
Complete customer pick-ups and deliveries promptly and in accordance with customer needs.
Discuss customer pick-up and delivery needs to help meet current and future service requirements.
Coordinate with dispatch about schedule changes and adapt to changes during the day.
Perform all work safely in accordance with company and DOT standards.
Interact with customers on-site to ensure services meet their standards.
Provide customer feedback about service needs and expectations to the Operations Manager, Supervisor, or Coordinator.
Meet with the site superintendent or designated representative to confirm work orders.
Maintain telephone or radio contact with the supervisor for instructions and work-location changes.
Maintain the truck log in accordance with state and federal regulations.
Perform other duties as assigned.