Shift Mgr Spec Events Promo

Resorts World Catskills•Village of Monticello, NY

About The Position

The Special Events & Promotions Shift Manager provides guest service and support on the casino floor during promotions and special events. The role ensures compliance with regulatory, departmental, and company policies, procedures, internal controls, and government regulations. It participates in planning and executing promotions and events, develops promotional ideas and financial analyses, and coordinates schedules, staffing, décor, supplies, and promotional materials. The position is eligible for an incentive program determined by management.

Requirements

Must be organized and detail oriented.
Excellent verbal and written communication and customer service skills.
Must be able to work nights and weekends.
Must present a professional, well-groomed appearance.
Ability to maintain composure, think clearly, and perform well under pressure in a fast-paced work environment.
Proficient computer skills, including the Microsoft Office Suite.
Must be at least 21 years old.
High school diploma or GED.
Five years of Special Events or Promotions experience, including three years in a supervisory capacity.
Must be able to obtain and maintain the appropriate gaming license through the New York State Gaming Commission.

Responsibilities

Ensure a high level of guest service and satisfaction.
Interact with guests, build rapport, and answer general questions during promotions and special events.
Maintain knowledge of promotions and special events and explain them effectively to guests.
Help prepare and execute promotions and events, including tournaments, drawings, and parties.
Make promotion-related announcements using a microphone.
Coordinate with the team to ensure required supplies and decorations are in place on time.
Ensure promotional collateral is displayed before events and recovered afterward.
Suggest new ideas for ongoing promotions and special events.
Prepare correspondence and reports using Microsoft Word, Excel, and Outlook.
Create financial analyses related to promotions and special events.
Create, implement, and execute immediate, short-range, and long-range promotions to support profit growth, customer retention, and customer acquisition.
Develop ready-to-use immediate promotions with collateral support through available media and communication channels, and coordinate with other departments on criteria and standard procedures for their use.
Ensure promotions are creative, energize the property, and comply with New York State Gaming Commission regulations.
Create reports and measurements to assess whether promotions meet or exceed expectations for play, guest covers, or hotel occupancy where applicable.
Maintain a promotions schedule consistent with the property marketing plan.
Prepare financial pro forma projections for proposed promotions, review past results, and recommend whether promotions should be repeated or modified.
Develop themes, formats, and budget specifications for assigned promotions as directed by the Director of Marketing Operations.
Coordinate casino-related promotions and special events and assist with décor requirements.
Assist with staffing needs and ensure appropriate work schedules for implementing promotions.
Facilitate and ensure annual performance reviews for department employees are completed.
Complete contest-winner paperwork and reporting, including winner releases and IRS 1099 forms.
Handle special assignments from the Manager of Special Events and Promotions.
Distribute promotional materials throughout the casino and local area.
Perform other assigned tasks.