Special Events Assistant, Oakland

Carnegie Museums of Pittsburgh•Pittsburgh, PA

4d•Onsite

About The Position

The Special Events Assistant supports Special Events Associates and Supervisors with event operations, including ushering at Music Hall events and coat checking during Music Hall Foyer events. Special Event Supervisors schedule staff in advance of assigned events. This is an occasional, union position.

Requirements

High school completion.
At least one year of customer service experience working with the public.
Excellent customer service skills.
Strong verbal communication skills.
Ability to follow directions and work with a staff team.
Ability to lift and transport boxes weighing up to 15 pounds, stoop, bend, and stand for long periods.
Required Pennsylvania Act 153 clearances, or proof of application, beginning at employment and as a condition of continued employment: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Record Check, and FBI Fingerprint Criminal Background Check.

Responsibilities

Review seating in the Music Hall, especially in the assigned area, before a performance or event.
Ensure the assigned section has enough programs and assist with stuffing flyers and brochures as needed; be prepared to assist patrons.
Clarify event duties with the event supervisor when needed.
Collect ropes used to section off areas before performances; close doors at the start of performances and seat late guests as directed by the event supervisor.
Remain in the assigned section during performances and quietly assist guests who need to leave.
Count tickets as requested by the event supervisor to determine audience attendance.
During intermissions, open doors, direct and assist guests, check that guests in the Music Hall Foyer are comfortable, and ensure food and beverages are not brought back into the Music Hall once the performance resumes.
Open doors for guests and close them when performances begin.
After performances, open doors and assist patrons as they exit without rushing them; after the Music Hall is empty, check for lost items and give them to the event supervisor, and pick up remaining programs or trash in assigned areas.
Provide polite, professional customer service and treat the public with courtesy and sensitivity.
Project the image and attitude of Carnegie Museums.