Special Events Assistant, Oakland

Carnegie Museums•Pittsburgh, PA

About The Position

The Special Events Assistant supports Special Events Associates and Supervisors with event operations, including ushering at Music Hall events and coat checking during Music Hall Foyer events. Special Event Supervisors schedule staff in advance for assigned events. This is an occasional, union position with a varied schedule that includes holidays, weekends, and evenings. The starting pay rate is referenced at the bottom of the original job page but is not provided in the supplied description.

Requirements

Completion of high school.
At least one year of customer service experience working with the public.
Excellent customer service skills.
Strong verbal communication skills.
Ability to follow direction and work with a staff team.
Ability to lift and transport boxes weighing up to 15 pounds.
Ability to stoop and bend, and to stand for long periods.
Availability for a varied schedule that includes holidays, weekends, and evenings.

Responsibilities

Review Music Hall seating before performances, especially the assigned area.
Ensure the assigned section has enough programs and help stuff flyers and brochures when needed.
Be prepared to assist patrons and clarify event duties with the event supervisor when necessary.
Collect ropes used to section off areas before a performance begins.
Close doors at the start of performances and seat late guests as instructed by the event supervisor.
Remain at the assigned section throughout the performance and assist guests who need to leave by opening and closing doors quietly.
Accurately count tickets when requested by the event supervisor to determine audience attendance.
During intermissions, open doors, direct and assist guests, and check the Music Hall Foyer to see whether guests need assistance.
Ensure food and beverages are not brought back into the Music Hall once the performance resumes.
Open doors for guests and close them when the performance starts.
After performances, open doors and assist patrons as they exit without rushing them.
Once the Music Hall is empty, check for lost items and return them to the event supervisor; pick up remaining programs and trash in assigned areas.
Provide polite, professional customer service and represent the image and attitude of The Carnegie Museums.