Spanish Healthcare Interpreter I

Advocate Health•Winston-Salem, NC

2d•$24 - $36•Onsite

About The Position

The Spanish Healthcare Interpreter I provides language access services in a healthcare setting, including in-person, telephone, and video interpreting, as well as basic translation. The role interprets information about patients’ and families’ healthcare needs across scenarios such as education, appointments, discharge instructions, procedures, emergency encounters, and assessments. The interpreter communicates accurately and concisely while accounting for cultural context and idiomatic differences, and serves as a cultural broker or mediator to help caregivers and customers understand relevant cultural considerations. This is a full-time, 40-hour-per-week third-shift position in Winston-Salem, North Carolina. The schedule is Monday through Friday, 11:00 p.m. to 7:30 a.m. The role uses technology to deliver services across modalities, troubleshoots basic application issues, maintains relationships with internal customers, selects appropriate interpreting modalities, and follows professional conduct and national practice standards.

Requirements

High school diploma required.
One year of related experience required.
Knowledge of medical terminology and prior experience in a healthcare setting required.
Demonstrated oral and written language-pair competency through successful completion of an Interpreter Language Assessment required.
Completion of a 40-hour Medical Interpretation Training Program within one year of hire required.
Ability to lift at least 10 pounds to shoulder height.
Ability to speak English and the foreign language in simple, understandable terms, with intact sight and hearing.
Ability to be mobile throughout the healthcare system and deliver language access in person, by telephone, and through video-remote modalities.

Nice To Haves

Bachelor’s degree preferred.
National medical interpreter certification preferred.

Responsibilities

Respond to requests for language access in a healthcare setting through in-person, telephone, and video interpreting, and basic translation.
Use technology as needed to provide services through different modalities and troubleshoot basic software or customer application issues.
Maintain relationships with internal customers and determine appropriate interpreter modalities, while containing costs and using vendor relationships as needed.
Interpret information about patients’ and families’ healthcare needs, including patient education, appointments, discharge instructions, procedures, emergency encounters, and assessments.
Interpret as accurately and concisely as possible while considering cultural implications and idiomatic language differences.
Educate caregivers about patients’ cultures in relation to healthcare as a cultural broker.
Follow the healthcare system’s professional conduct standards, perform duties ethically, and follow national practice standards.
Translate basic written information as needed and within department guidelines.
Serve as a cultural mediator and educate customers appropriately.