Spanish Healthcare Interpreter I

Advocate Health and Hospitals Corporation•Wake Forest, NC

1d•Onsite

About The Position

The Spanish Healthcare Interpreter I provides language access services in a healthcare setting at Atrium Health Wake Forest Baptist in Winston-Salem, North Carolina. The full-time position is a third-shift role, scheduled 11:00 p.m. to 7:30 a.m., Monday through Friday, for 40 hours per week. Services include in-person, telephone, and video interpreting, as well as basic translation. The interpreter uses technology to deliver services, troubleshoots basic application issues, maintains relationships with internal customers, and determines appropriate interpreter modalities while helping contain costs and using vendor relationships as needed. The interpreter conveys information about patients’ and families’ healthcare needs accurately and concisely, taking cultural implications and idiomatic differences into account. The role also includes cultural mediation and education for caregivers and customers, basic written translation within department guidelines, and adherence to professional conduct standards, ethical practices, and national practice standards.

Requirements

High school diploma.
At least 1 year of related experience.
Knowledge of medical terminology.
Prior experience in a healthcare setting.
Demonstrated oral and written language-pair competency, shown by successful completion of an Interpreter Language Assessment.
Complete a 40-hour Medical Interpretation Training Program within 1 year of hire.
Ability to speak English and the foreign language in simple, understandable terms.
Ability to deliver language access in person, by telephone, and through video remote modalities.
Ability to be mobile throughout the healthcare system.
Ability to walk, stand, sit, lift, and reach; must lift at least 10 pounds to shoulder height.
Intact sense of sight and hearing.

Nice To Haves

Bachelor’s degree.
National medical interpreter certification.

Responsibilities

Respond proactively to requests for language access in healthcare settings.
Provide in-person, telephone, and video interpreting, and perform basic translation as needed.
Use technology to deliver language services through different modalities and troubleshoot basic application issues with software and customers.
Maintain relationships with internal customers and make decisions about appropriate interpreter modalities.
Help contain costs and leverage vendor relationships as needed.
Interpret information about patients’ and families’ healthcare needs, including education, appointments, discharge instructions, procedures, emergency encounters, and assessments.
Interpret accurately and concisely while considering cultural implications and idiomatic language differences.
Educate caregivers about patients’ cultures as they relate to healthcare and serve as a cultural mediator for customers.
Follow healthcare system professional conduct standards, perform duties ethically, and adhere to national practice standards.
Translate basic written information as needed and within department guidelines.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay, such as shift and on-call pay, based on teammate’s job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.