Spanish Interpreter

LanguageLine Solutions

23h•$15 - $19•Remote

About The Position

The Spanish Video-Telephone Interpreter handles on-demand calls and verbally interprets conversations between Spanish and English speakers. Interpreting is provided across industries including healthcare, government, insurance, finance, utilities, travel and hospitality, general business, law enforcement, courts, and 911. Sessions may cover simple or complex, technical or non-technical subjects. This position involves verbal interpreting, not written translation. The interpreter works remotely from a home office and must maintain a quiet, secure environment. The role requires accurate, neutral, culturally sensitive interpretation, professional conduct, and the ability to work calmly through sensitive or stressful calls, including emergencies. Calls may be extended or arrive at high volume. The interpreter will receive professional training and ongoing development, and will be supported by interpreter and technology help desks and a Senior Language Specialist.

Requirements

Fluency in Spanish and English and skill with the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences to communicate with limited-English speakers.
Excellent listening, retention, and note-taking skills to support accurate interpretation.
Ability to concentrate, remain detached, neutral, and objective, including during calls involving sensitive subjects.
Ability to adapt to technology enhancements that improve service delivery and meet client demands.
Must be at least 18 years old.
Legally authorized to work in the United States, with work authorization that does not now or in the future require visa sponsorship.
High school diploma or equivalent.
Ability to read and write the requested languages is highly preferred.
Dedicated personal device for business purposes, such as a desktop or laptop with Windows, macOS, or ChromeOS; a tablet with iPadOS or Android; or a smartphone with iOS or Android. Kaspersky products and Huawei hardware are restricted.
High-speed internet with at least 5 Mbps download, 3 Mbps upload, ping no greater than 300 ms, and jitter no greater than 30 ms.
Access to a quiet space free from background noise or distraction.
Ability to operate a keyboard and mouse, remain stationary in front of a computer and webcam for most of the workday, use a headset for prolonged periods, operate company software and systems, and type or write with sufficient manual dexterity.
Ability to lift up to 26 pounds.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation, or interpretation.

Responsibilities

Respond promptly to interpreting sessions and interpret in a friendly, professional manner.
Participate in online, video, and audio training sessions.
Provide audio and video interpretation and promptly enter data using a dedicated device.
Convey correct concepts and meanings according to interpretation protocols, without omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout interpreting sessions.
Remain calm when speakers are incoherent or upset, particularly during emergencies.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions and protocol, including avoiding interaction with the limited-English-speaking person without client permission.
Use appropriate protocols and terminology for industries such as medical, insurance, finance, and law.
Demonstrate cultural sensitivity and work effectively in a diverse environment.
Remain on calls for extended periods when needed and meet service standards during high call volumes.