Spanish/English Bilingual Care Coordinator
About The Position
At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. As a Care Navigation Care Coordinator, you will guide members and families through the healthcare system with empathy and clarity. You will partner with care managers and clinical teams to coordinate seamless transitions and resolve benefits questions. Your work ensures every member receives accessible, timely, and supportive care. This is a hybrid position based out of the Plano or Lehi offices, with the expectation of being in the office at least three weekdays per week. The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the hourly rate, you will be eligible for 5,000 stock options and benefits like health insurance, 401k, and paid time off. Collective Health describes its culture as mission-driven, valuing innovation, collaboration, and excellence in healthcare. The company also highlights impactful projects, professional development opportunities, and flexible work arrangements with a supportive work-life balance.
Requirements
- At least 2 years of experience in healthcare navigation, case management, community outreach, medical assisting, community health work, pharmacy technology, or an equivalent practical background.
- Professional bilingual fluency in English and Spanish to support diverse member communities.
- Working knowledge of community health resources and social determinants of health principles.
- Demonstrated ability to listen actively, communicate clearly, and organize daily tasks in a collaborative team setting.
- Experience using electronic health records, digital databases, and workplace tools such as Google Workspace.
Responsibilities
- Guide members and families by phone to help them navigate care options, benefits, and local community resources.
- Partner with care managers and clinical staff to coordinate timely care transitions across healthcare settings.
- Research and resolve member inquiries regarding healthcare plan coverage, claims, and medical record requests.
- Collaborate across internal service teams and external providers to deliver coordinated, high-quality support.
- Accurately record member interactions, care activities, and community resources in electronic health record systems.
Benefits
- Health insurance
- 401(k)
- Paid time off
- 5,000 stock options
- Professional development through internal mobility opportunities, mentorship programs, and courses tailored to employee interests
- Flexible work arrangements and a supportive work-life balance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
