Spanish Bilingual Dental Front Desk III Shady Grove Clinic Preferred Position Control Number PAIII-26-850-01

U M FDSP Associates PA • Rockville, MD

1d

About The Position

U.M. FDSP Associates, a nonprofit affiliate of the University of Maryland School of Dentistry, provides patient-care-focused staffing for clinic operations. The Spanish Bilingual Dental Front Desk III works under the direction of the Business or Office Manager to monitor the quality of patient service, professionalism, and registration performed by Program Assistants. The role collaborates with management, students, and staff to support efficient daily front-desk operations, handles more complex concerns, and serves as a resource for other Program Assistants. The employee may also support insurance, billing, and collections under the direction of the Office Administrator. The position coordinates unit work and represents the unit to managers and directors. Candidates must be able to communicate in both English and Spanish.

Requirements

• Ability to communicate in both English and Spanish.
• High school diploma or GED; related education may substitute for experience on a year-for-year basis.
• One to three years of related front-desk experience, subject to the stated education substitution.
• Knowledge of standard dental office procedures.
• Ability to operate computers and office machines, including fax machines, calculators, and telephones, and to greet visitors.
• Skill in filing documents according to alphabetic and numeric sequences and operating manual and automated office equipment.
• Ability to pay close attention to detail when performing routine clerical tasks.
• Ability to follow oral and written instructions.
• Ability to maintain effective work relationships and motivate others.
• Effective communication, interpersonal and supervisory skills, and ability to promote teamwork.
• Adaptability, customer focus, and a results-driven approach.
• Ability to work well under pressure in a fast-paced environment and as part of a multicultural team.
• Customer- and results-driven, proactive, outgoing, charismatic, and approachable disposition.

Responsibilities

• Perform Program Assistant I and II duties and responsibilities.
• Train Program Assistants on existing or new processes and procedures, including collecting payments before and after visits.
• Ensure front-desk Program Assistants provide excellent customer service when greeting patients.
• Run reports used to make courtesy calls to general-practice patients about outstanding balances.
• Run weekly reports on insurance confirmations and ensure the front desk receives appointment lists for confirmation calls.
• Assist front-desk staff with entering insurance information accurately and promptly, and ensure rebilling is completed when insurance is entered.
• Assist with patient registration, including checking patients in and out.
• Monitor front-desk phone answering and performance against the expected 95% rating for each Program Assistant.
• Verify cashier closures for Front Desk Agents and assist with payment reversals.
• Ensure patients are offered surveys and that front-desk staff request email addresses.
• Distribute reports to front-desk staff and collect completed reports.
• Schedule weekly and monthly meetings with the front desk and supervisor.
• Collaborate with management and other positions to support efficient and effective service and promote teamwork.

Benefits

• Generous paid vacation, sick leave, and personal days.
• 17 paid federal holidays, Thanksgiving Day and the Friday after Thanksgiving off, and a winter break from Christmas Day through New Year’s Day.
• Medical, dental, and vision insurance.
• Short-term and long-term disability insurance options.
• Life insurance options.
• 401(k) with employer match of up to 6%.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED