Spa & Wellbeing Manager - Twin Farms

Relais & Châteaux•Barnard, VT

4h•$70,000 - $80,000

About The Position

Twin Farms is preparing to open a new spa and wellbeing destination in Vermont. The Spa & Wellbeing Manager will lead the spa’s daily operation, combining personalized luxury guest service, team leadership, operational oversight, and business performance. The role offers the opportunity to help shape the new spa from its opening, establish its culture and standards, build a talented team, and contribute to a connected wellbeing experience across the resort. This is a hands-on leadership position that involves working alongside the team, engaging with guests, addressing operational challenges, and attending to the details that make the guest experience feel effortless. The manager will receive support from experienced leadership, industry mentorship, and opportunities for professional growth.

Requirements

Three or more years of progressive spa leadership experience in a luxury hospitality or wellness environment.
Strong understanding of Forbes Travel Guide, LQA, or comparable luxury service standards.
Experience leading teams, managing schedules, monitoring budgets, and maintaining operational standards.
Ability to connect with guests and colleagues through warmth, confidence, and professionalism.
Sound judgment, initiative, and willingness to lead by example.
Passion for wellness, personal growth, and creating memorable guest experiences.
Eagerness to learn, comfort with accountability, and enthusiasm for building an exceptional team and guest experience.

Nice To Haves

Experience with a spa opening.
Experience with thermal facilities or wellness programming.
Background as a licensed massage therapist or esthetician.

Responsibilities

Create warm, intuitive, and personalized guest experiences aligned with Twin Farms’ Forbes Five-Star service philosophy.
Recruit, inspire, coach, and develop spa professionals, fostering a supportive, accountable, and proud team culture.
Oversee daily spa services, thermal experiences, treatment scheduling, facility presentation, and guest readiness.
Manage budgets, labor, inventory, retail performance, and revenue opportunities.
Establish consistent practices, support ongoing training, and maintain the quality standards expected of a Forbes Five-Star property.
Collaborate across Spa, Activities, Rooms, and Culinary to create connected experiences that enhance guests’ stays.
Support the new spa opening through team preparation, operational planning, service rehearsals, and welcoming the first guests.
Lead by example, remain present with the team, engage with guests, and resolve challenges.