Spa Supervisor - The Brown Palace Hotel and Spa

The Brown Palace Hotel & Spa • Denver, CO

9d • Onsite

About The Position

As Spa Supervisor, you will be responsible for ensuring daily duties are completed by the team, fostering a positive work environment, creating lasting guest experiences, and maintaining the smooth operation of the Spa. This role requires excellent communication and organizational skills, the ability to multitask in a busy environment, and a strong understanding of spa operations. You will also be involved in managing budgets and revenues, building vendor relationships, and potentially assisting with payroll and promotional events.

Requirements

• Must be able to multi-task in a busy environment
• Self-directed and detail oriented
• Professional telephone and email etiquette
• You must be available to work weekends, holidays, and some evenings
• Punctual, reliable, and confident
• Excellent communication skills
• Enjoys working with people
• Can stand for up to 8 hours a day
• Excellent organization and time management skills
• Experience and skills in budgetary, projections, and cost control
• Minimum 1 - 2 years of spa management experience in resort spa setting
• Professional work experience in local market
• In-depth knowledge of spa operations to include health, fitness, wellness or related fields

Nice To Haves

• Previous hospitality experience a plus
• Bachelor’s degree or equivalent years of experience in spa is acceptable

Responsibilities

• Explain services, treatments, and procedures
• Mediate and resolve client and spa associate issues
• Work cooperatively with the entire Spa team to ensure a consistent quality of experience for all clients
• Making confirmation calls; if necessary
• May contribute to the planning, marketing, and coordination of promotional events
• Checking voicemails/emails and returning messages promptly
• Checking out guest and research purchase orders
• May need to order products, manage and check inventory
• May complete payroll duties if needed
• Build relationships with vendors
• Manage budget and revenues
• Greeting clients with a friendly smile and demeanor
• Any other related duties within the spa assigned by leaders and stake holders

Benefits

• Travel discounts at our hotels
• Competitive benefits
• Three pricing tiers of medical coverage
• Dental and Vision benefits
• Accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act
• Paid time off plans may also be available
• Retirement 401(k) Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree