Spa Sales Associate

Hand and Stone • Pittsburgh, PA

6d

About The Position

Hand & Stone Massage and Facial Spa is hiring a customer-service-oriented Spa Associate for its Pittsburgh-East Liberty location. The associate builds and maintains client relationships by providing exceptional service and supporting the team. Spa-industry knowledge will be provided through training. The role offers hourly pay plus commissions, with compensation listed as $15.00–$17.00 per hour. Both full-time and part-time schedules are available, with flexible hours to accommodate employees’ lifestyles.

Requirements

• Able to work flexible hours, including evenings and weekends.
• Strong customer service skills.
• Critical thinking skills, including conflict resolution.
• Excellent verbal and written communication skills.
• Exceptional organization and attention to detail.
• Strong team player who can also work independently with minimal supervision.

Nice To Haves

• Prior retail or membership sales experience, such as gym, tanning, or salon sales.
• Prior spa experience, including experience at Massage Envy, Elements, or Massage Heights.
• General beauty and wellness industry knowledge.
• Experience with Zenoti software.

Responsibilities

• Meet membership sales goals.
• Develop detailed knowledge of the spa’s menu of services; training is provided.
• Provide excellent customer service to members and guests while building lasting relationships.
• Communicate sales, promotions, and service options effectively to clients.
• Bring a positive and energetic attitude.
• Answer phones, schedule appointments, and file documents.
• Uphold spa cleanliness standards.
• Perform other duties as assigned.

Benefits

• Health insurance and health benefits.
• Paid time off (PTO).
• Training and development, including ongoing training.
• Wellness resources.
• 401(k).
• Competitive compensation, including hourly wages plus commissions.
• Sales contests and bonuses.
• Employee discounts on products, services, and gift cards.
• Flexible scheduling.
• Potential for career advancement, including management roles, based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed