Spa Receptionist-Part Time, Year Round

Mohonk Mountain House•New Paltz, NY

1d•$0 - $16

About The Position

The Spa/Fitness Receptionist welcomes guests, answers telephone calls, schedules and coordinates service reservations, processes payments, sells merchandise, and orients guests to the Spa and its facilities. The role supports a consistent guest-service experience by following Mohonk Mountain House service standards and maintaining knowledge of Spa products and services. The receptionist also helps maintain the appearance and cleanliness of reception, locker-room, and relaxation areas; keeps an orderly workspace; performs basic administrative and cash-handling duties; and attends associate meetings, product trainings, and workshops. The ideal candidate is courteous, self-motivated, and detail-oriented, and can work productively with or without supervision. This is a part-time, year-round position with a flexible schedule that may include days, nights, weekdays, weekends, holidays, and peak business periods. The job requires frequent standing and walking, occasional stair and ladder use, and lifting up to 50 pounds. Benefits described include generous and competitive pay, commission, career-growth potential, and training and workshops with leading Spa-industry companies.

Requirements

At least 18 years of age.
Ability to speak, read, and write English and communicate clearly and congenially with guests, visitors, and employees.
Ability to hear verbal instructions, directions, and warnings.
Ability to perform basic arithmetic and accurately handle cash and credit transactions.
Proficiency with Windows-based operating systems and Microsoft Word, Excel, and Outlook.
Ability to reach, bend, kneel, stoop, twist, walk on stairs and inclines, sit, climb ladders, and stand for up to five hours at a time.
Ability to lift up to 50 pounds from ground level to four feet, with or without assistance, and walk up to three miles per day.
Visual abilities including close and distance vision, peripheral vision, depth perception, focus adjustment, and distinguishing colors, shades, and tints.
Ability to inspect work by touch, sight, sound, and smell.

Nice To Haves

Standard First Aid and CPR certification.
At least three years of experience in a resort, hotel, or similar setting.
High school, business school, or business degree education.

Responsibilities

Welcome guests and answer phone calls promptly according to guest-service guidelines and Mohonk Mountain House service standards.
Take, organize, and coordinate reservations for Spa services.
Check in Spa guests and handle payment for services and products using the guest’s preferred payment method.
Attend product and service training and maintain knowledge of products and services.
Educate guests, sell merchandise, and create and maintain displays.
Support the appearance of the Spa by maintaining cleanliness in reception, locker-room, and relaxation areas, and by merchandising and stocking.
Maintain a neat and orderly workspace.
Attend associate meetings and applicable workshops.
Provide courteous, cooperative, hospitable, empathetic, sensitive, and professional service to guests and team members.
Perform basic administrative tasks, including filing, photocopying, scanning, faxing, handling mail orders, tracking packages, and managing mail and email correspondence.
Work productively and efficiently with or without supervision when performing routine tasks.
Perform basic mathematical calculations and accurately process and record cash and credit transactions.
Maintain cash-drawer balances and make change orders when necessary.
Use Windows-based operating systems and Microsoft Word, Excel, and Outlook.
Follow Mohonk Mountain House and departmental policies and procedures, as well as Spa and company dress and grooming standards.
Learn and demonstrate Mohonk Mountain House service steps and strategies, and learn and retain historical information about the property.
Maintain a flexible schedule that may include days, nights, weekdays, weekends, holidays, and peak business periods.