Spa Receptionist

Four Seasons Hotels and Resorts • Toronto, ON

1d • Onsite

About The Position

The Spa Receptionist serves as the first point of contact for guests, ensuring a warm, professional, and seamless experience from booking to checkout. This role requires exceptional organizational skills, a guest-centric approach, and the ability to multitask in a dynamic environment. The Spa Receptionist is responsible for handling appointments, assisting with retail sales, maintaining reception and spa areas, and coordinating with various departments to ensure Four Seasons' standards of service are upheld.

Requirements

• Reading, writing, and oral proficiency in English; additional languages are a plus.
• Excellent communication and organizational skills, with the ability to prioritize in a busy environment.
• Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting.
• Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS, preferably.
• Proficiency in Microsoft Office (Word and Excel) and Canva.
• High grooming standards, a genuine smile, and a professional demeanour.
• Passion for the health and wellness industry, with a proactive and guest- focused mindset.
• Valid Smart Serve Certification is required.
• Successful candidates must possess legal work authorization in Canada.
• Work permit sponsorship is not available.

Responsibilities

• Welcome and consult with guests about services, amenities, and spa facilities.
• Set and coordinate appointments, ensuring accuracy and alignment with guest preferences.
• Provide recommendations and assist with retail sales tailored to guest needs.
• Anticipate guest needs, resolve issues promptly, and ensure a memorable experience.
• Handle telephone and email inquiries according to Four Seasons' service standards.
• Manage spa booking systems, ensuring reservations are accurate and optimized for productivity.
• Maintain communication logs and update staff on changes to bookings or tasks.
• Assist therapists and attendants with operational needs, ensuring smooth service delivery.
• Monitor guest areas (locker rooms, fitness areas, relaxation rooms) hourly, ensuring cleanliness and functionality.
• Process payments, gratuities, and service vouchers accurately.
• Prepare daily accounting reports and resolve any discrepancies in vouchers or payments.
• Assist with gift certificate processing and ensure proper handling of cash and bank balances.
• Maintain product knowledge and assist guests with retail purchases.
• Restock, price, and display retail products, keeping the area clean and organized.
• Participate in monthly and quarterly retail inventories, ensuring accuracy and accountability.
• Monitor packaging stock levels and notify management when replenishment is needed.
• Maintain a neat, organized, and professional reception area.
• Update forms, reference materials, and guest collateral as required.
• Manage supply requisitions and restocking efficiently.
• Follow Four Seasons’ standards for handling emails, telephone calls, and computerized systems.
• Perform mathematical calculations as needed for transactions and reporting.
• Communicate effectively in English (or other applicable languages).
• Work closely with engineering to address any maintenance issues promptly.
• Collaborate with housekeeping to maintain a clean, fresh, and welcoming environment.
• Notify security promptly of any accidents, injuries, or safety concerns.
• Handle lost and found items appropriately, ensuring guest belongings are returned.

Benefits

• Paid time off, including vacation days, floating days, and sick days
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meal per shift in our employee dining room, OASIS
• Complimentary dry cleaning of uniforms
• Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
• Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
• Monthly Employee Recognition celebrations and Bi-Annual Employee Parties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed