Spa Receptionist
About The Position
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City. About the Role At Four Seasons Hotel and Private Residences Nashville, the Spa Receptionist plays a key role in delivering exceptional guest experiences within the Spa and Fitness facilities. This position ensures a seamless arrival and departure process while creating personalized, memorable interactions that reflect the highest standards of luxury hospitality.
Requirements
- High school diploma or equivalent experience
- Strong communication and interpersonal skills with a guest-focused mindset
- Ability to multitask and remain composed in a fast-paced environment
- Flexible schedule, including availability for evenings, weekends, and holidays
Nice To Haves
- Previous experience in a luxury hospitality or spa environment preferred
- CPR and First Aid certification preferred
Responsibilities
- Provide exceptional guest service by warmly welcoming guests and ensuring smooth check-in and check-out experiences
- Handle all guest interactions with professionalism, addressing inquiries, special requests, and resolving concerns efficiently
- Coordinate and manage spa reservations, including treatments, retail sales, and gift card transactions
- Escort guests to their appointments and ensure timely service delivery
- Maintain cleanliness, organization, and presentation across Spa and Fitness areas
- Enforce Spa and Fitness policies and procedures for all guests
- Utilize reservation systems and guest experience tools to support service excellence
- Process transactions accurately, including cash handling and maintaining cashier banks
- Support team members with setup and breakdown of treatment areas when needed
- Monitor inventory levels and assist with stocking and merchandising retail offerings
- Complete daily opening and closing checklists to ensure operational readiness and high standards
Benefits
- Competitive salary, wages, and comprehensive benefits package
- Excellent training and development opportunities
- Employee discounts for stays at Four Seasons properties worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
- Employee engagement events and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
