Spa Receptionist

MacARTHUR Place•Sonoma, CA

5d•Onsite

About The Position

Create Exceptional Guest Experiences in Sonoma Wine Country At MacArthur Place Hotel & Spa, luxury hospitality begins with genuine connection, thoughtful service, and unforgettable experiences. We are seeking a polished, welcoming, and service-oriented Spa Receptionist to join our Spa & Wellness team. As the first point of contact for spa guests, this role is essential in creating a seamless and relaxing guest experience from arrival through departure. The Spa Receptionist supports front desk operations, guest engagement, scheduling, spa upkeep, and administrative functions while maintaining the highest standards of hospitality and professionalism. If you thrive in a fast-paced luxury environment, enjoy creating memorable guest experiences, and have a passion for wellness and service excellence, we invite you to apply. Position Overview The Spa Receptionist serves as the welcoming face of the spa, delivering personalized service while supporting daily spa operations. Responsibilities include guest check-ins and check-outs, appointment scheduling, payment processing, guest assistance, facility presentation, and maintaining a calm, polished, and guest-ready environment. This position plays a key role in driving guest satisfaction, loyalty, and repeat business while contributing to the overall success of the hotel and spa.

Requirements

Previous hospitality, spa, wellness, hotel, front desk, or customer service experience preferred
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced luxury environment
Professional appearance and polished communication style
Basic computer proficiency and experience with POS or booking systems preferred
Knowledge of payment processing and cash handling procedures
Ability to work independently and collaboratively
Passion for hospitality, wellness, and guest service excellence
Strong guest service and relationship-building skills
Positive attitude with flexibility and adaptability
Strong problem-solving and multitasking abilities
Highly organized and detail-oriented
Ability to remain calm and professional during busy periods
Customer-focused mindset with a commitment to hospitality excellence
Ability to sit, stand, walk, bend, reach, kneel, push, pull, and lift up to 40 pounds
Comfortable working in warm, humid, aromatic, wet, and outdoor environments
Ability to assist with cleaning, laundry, and restocking throughout spa, fitness, and pool areas
Flexible availability including evenings, weekends, holidays, and special events

Nice To Haves

Food Handler’s Certification and Responsible Beverage Service (RBS) certification preferred, or ability to obtain upon hire

Responsibilities

Welcome guests warmly and create a relaxing, luxury spa experience
Provide spa tours and explain services, amenities, wellness offerings, and promotions
Manage guest check-ins, check-outs, and appointment scheduling
Answer phone calls, emails, and guest inquiries professionally and promptly
Anticipate guest needs and assist with robes, lockers, towels, refreshments, and spa amenities
Resolve guest concerns professionally and escalate issues when needed
Build positive guest relationships that encourage repeat visits
Deliver Forbes-level service through genuine hospitality, personalized attention, and exceptional guest experiences
Process cash, credit card, and room charge transactions accurately
Maintain guest records and confidentiality standards
Assist with transaction reconciliation and daily reporting
Monitor schedules to support smooth daily operations
Support retail product sales and maintain organized front desk displays
Ensure spa, locker rooms, lounges, fitness areas, and pool spaces remain clean, sanitized, and guest-ready
Restock towels, robes, linens, toiletries, and refreshments throughout shifts
Prepare treatment rooms before and after services
Assist with laundry and general spa upkeep
Report maintenance concerns promptly
Maintain presentation standards aligned with luxury hospitality expectations
Collaborate with therapists, attendants, housekeeping, engineering, and hotel departments
Assist with spa operations during high-volume periods
Maintain inventory of spa products, linens, and supplies
Support wellness programs, seasonal promotions, and special events
Foster a positive and team-oriented work environment
Follow all health, sanitation, safety, and infection-control procedures
Safely handles cleaning products and supplies according to OSHA and SDS guidelines
Maintain organized, clean, and hazard-free workspaces
Uphold professionalism, uniform & grooming, time & attendance, meal & rest breaks, and workplace conduct standards
Maintain guest confidentiality and represent MacArthur Place with professionalism in every interaction