Spa Receptionist

Westgate Resorts•Las Vegas, NV

14h•Onsite

About The Position

The Spa Receptionist is responsible for providing an uncompromising level of guest service as it pertains to greeting, checking in/out guests, explanation of services, scheduling spa services, and knowledge of retail inventory and retail sales. This role involves creating remarkable guest experiences at a world-class resort, which features a lively casino, incredible restaurants, nightlife, and live entertainment. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth.

Requirements

Ability to operate cash register, adding machine/calculator, multi-line telephone and credit card machine to complete guest transactions.
Ability to grasp, bend, lift and/or carry or otherwise move goods weighing a maximum of 20 lbs. on an intermittent basis and sufficient dexterity of hand in order to use office equipment including computer keyboard, calculator, general office equipment and multi-line telephone.
Ability to act independently, exercise good judgment and initiative.
Social skills as demonstrated by the ability to effectively deal with internal/external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse, collect accurate information and resolve problems and concerns.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.
Ability to relate to all levels of management and employees in verbal/written form.
Ability to read, write, speak and understand the English language in order to complete reports, appointments, sells transactions and communicates with guests and other employees.
Ability to read, writes, speak and comprehend the English language to follow verbal and/or written instructions/inquiries/requests from supervisor, guest and/or other employees.

Nice To Haves

1-year Resort Spa Experience, with cash handling

Responsibilities

Consistently offer the highest level of personalized service while maintaining a positive, engaging, helpful and professional attitude with all guests and team members.
Communicate and describe in an articulate manner the spa offerings and their benefits.
Compare and contrast the different services on the menu and recommend treatments that fit the guests’ needs.
Possess professional telephone etiquette for booking appointments, handling guests’ requests, and guests’ questions.
Ensure reservations are made in a timely, efficient, and error-free manner using proficient computer skills.
Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
Effectively handle cash, credit card, gift certificates, comps, and room charge transactions.
Inform facility management of any member, guest, or facility issues.
Be knowledgeable about the facility, the property, and its amenities in order to effectively communicate with guests.
Report any incidents or accidents to a member of the management team.
Maintain a healthy, fit appearance and a positive attitude as a representative of the Spa.
Listen and respond to guest inquiries using a positive, clear speaking voice.
Answer questions and offer assistance, giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
Organize/prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.
Answer the multi-line telephone and provide information as needed.
Receive cash from guests, make any change needed, verify validity of charges, record charges, and ensure vouchers are properly executed, in order to balance all moneys.
Make deposits/cash drops and secure bank.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees.
Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.
Make decisions and take action based on previous experience & judgment, sometimes revising procedures to accommodate unusual situations.
Maintain attendance in conformance with standards.
Maintain a neat, clean, and well-groomed appearance.
Other duties as assigned.