Spa Receptionist

Four Seasons•Nashville, TN

13h•Onsite

About The Position

At Four Seasons Hotel and Private Residences Nashville, the Spa Receptionist plays a key role in delivering exceptional guest experiences within the Spa and Fitness facilities. This position ensures a seamless arrival and departure process while creating personalized, memorable interactions that reflect the highest standards of luxury hospitality.

Requirements

High school diploma or equivalent experience
Strong communication and interpersonal skills with a guest-focused mindset
Ability to multitask and remain composed in a fast-paced environment
Flexible schedule, including availability for evenings, weekends, and holidays

Nice To Haves

Previous experience in a luxury hospitality or spa environment preferred
CPR and First Aid certification preferred

Responsibilities

Provide exceptional guest service by warmly welcoming guests and ensuring smooth check-in and check-out experiences
Handle all guest interactions with professionalism, addressing inquiries, special requests, and resolving concerns efficiently
Coordinate and manage spa reservations, including treatments, retail sales, and gift card transactions
Escort guests to their appointments and ensure timely service delivery
Maintain cleanliness, organization, and presentation across Spa and Fitness areas
Enforce Spa and Fitness policies and procedures for all guests
Utilize reservation systems and guest experience tools to support service excellence
Process transactions accurately, including cash handling and maintaining cashier banks
Support team members with setup and breakdown of treatment areas when needed
Monitor inventory levels and assist with stocking and merchandising retail offerings
Complete daily opening and closing checklists to ensure operational readiness and high standards