Spa Operations Attendant

Faena Hotels and Residences LLC•Miami Beach, FL

About The Position

The Spa Operations Attendant maintains the cleanliness, organization, readiness, and presentation of Tierra Santa Healing House. The role supports spa operations by maintaining facilities, guest areas, linens, supplies, amenities, and operational spaces in accordance with Faena standards and luxury and Forbes service expectations. The attendant helps ensure that spa areas remain orderly, stocked, safe, and prepared throughout the day. The position works closely with Spa Guest Experience Attendants and Spa leadership, responds to operational needs, and helps maintain a calm, discreet, and welcoming guest environment.

Requirements

Strong attention to cleanliness, organization, presentation, safety, and detail.
Ability to recognize operational needs independently and take appropriate action without continuous direction.
Ability to follow established cleaning, sanitation, safety, linen, and operational procedures.
Ability to work efficiently while maintaining a calm and discreet presence in guest-facing environments.
Ability to communicate effectively with team members and appropriately assist guests.
Dependability, organization, and ability to manage multiple operational priorities throughout a shift.
Ability to collaborate effectively with Spa colleagues and other hotel departments.
Ability to exercise sound judgment and appropriately escalate guest, safety, maintenance, or operational concerns.
Availability to work varying schedules, including weekends, holidays, evenings, and other shifts as scheduled.
Ability to stand and walk for extended periods; frequently bend, kneel, reach, push, pull, and perform repetitive physical activities.
Ability to safely navigate wet surfaces and varying temperatures.
Ability to lift, carry, transport, and organize linens, supplies, amenities, packages, and other items, and to push or maneuver linen bins and carts, with or without reasonable accommodation.

Nice To Haves

Previous experience in a luxury hotel, spa, wellness facility, housekeeping, locker room, fitness facility, or similar environment.

Responsibilities

Maintain cleanliness, organization, readiness, and presentation throughout assigned spa areas.
Monitor and maintain wet spa and thermal areas, relaxation lounge, spa terrace, spa living room, fitness center, locker areas, restrooms, showers, and other designated spaces.
Keep floors, surfaces, fixtures, furnishings, showers, restrooms, and guest areas clean, orderly, dry, safe, and appropriately presented.
Conduct regular rounds, identify needs, and promptly address cleanliness, replenishment, presentation, safety, and operational issues.
Report maintenance, repair, safety, facility, guest, employee, security, or operational concerns promptly to the appropriate leader or department.
Maintain appropriate levels of towels, robes, slippers, linens, amenities, toiletries, and other guest supplies.
Collect, transport, organize, fold, stock, and replenish linens; manage designated linen bins and communicate shortages or unusual usage.
Keep storage, supply, and operational areas organized and advise leadership of low-stock items or unusual supply usage.
Assist with receiving, transporting, and distributing spa packages, supplies, and deliveries.
Support opening and closing procedures and prepare assigned areas for the beginning and conclusion of operations.
Assist with setup and breakdown for spa programming, wellness activities, events, and other operational needs.
Coordinate with Spa Guest Experience Attendants to address guest-area cleanliness, replenishment, and presentation needs.
Warmly acknowledge guests and offer appropriate assistance; refer requests requiring further help to a Spa Guest Experience Attendant, Reception team member, or leader.
Perform duties with minimal disruption to guests, respecting noise levels, privacy, and the tranquil spa environment.
Communicate operational needs with Spa Guest Experience Attendants, Spa Reception, leadership, and other team members.
Participate in pre-shift meetings and required training and stay informed about daily operations, safety procedures, Faena culture, and service standards.
Follow Company policies, departmental procedures, cleaning and sanitation standards, safety requirements, and rules of conduct.
Perform other job-related duties as assigned by management.