Spa Maitre D' / Front Desk

Squeeze Massage•Tampa, FL

1d•$15 - $15

About The Position

Squeeze is hiring a people-focused, detail-oriented Spa Maitre D' / Front Desk team member to create welcoming guest experiences and help daily spa operations run smoothly. The role involves greeting guests, assisting with check-in and walk-in bookings, recommending services and membership options, and guiding guests through the Squeeze app and other digital tools. The team member also works with the off-site Guest Experience team through Slack and Zendesk and helps optimize appointment availability. The position includes maintaining clean, organized, well-stocked guest-facing areas, including the lobby, lounge, and restroom, as well as handling laundry and cleaning tasks. The team member is expected to take ownership of their shift, anticipate needs, troubleshoot issues, and support teammates. The schedule is consistent week to week and includes a variety of shifts; availability for at least one weekend shift is required. Shop hours are 8 a.m.–9 p.m., and availability to pick up additional shifts is a plus. Applicants must be available for all scheduled shifts during the holiday season.

Requirements

At least 1 year of experience in an appointment-based business or retail.
Availability for at least one weekend shift.
Availability for all scheduled shifts during the holiday season.
A proven track record of delivering an exceptional guest experience.
Strong problem-solving and troubleshooting skills.
Strong written and verbal communication skills and the ability to multitask.
Dependability, organization, and the ability to manage priorities and work independently as well as with a team.
Comfort using technology, including navigating a Mac and helping others use apps and digital tools.
Ability to maintain an upbeat manner while respecting the spa’s calm atmosphere.
Care for cleanliness and maintaining a polished, welcoming space.

Nice To Haves

Front-desk, service-related, or technology-related experience is preferred.
Experience with Zendesk, Slack, or Zenoti is preferred but not required.
Experience with Zenoti, Meevo, Zendesk, or Slack is a plus.
A background or interest in content creation is encouraged.

Responsibilities

Welcome guests warmly and make check-in effortless.
Help guests find services, enhancements, and membership options suited to their needs.
Assist walk-in guests with booking appointments and answer their questions.
Guide guests throughout their experience at the spa.
Help guests download and use the Squeeze app, set up accounts, book appointments, and manage memberships.
Communicate with the off-site Guest Experience team through Slack and Zendesk.
Help optimize the appointment schedule and make the most of availability.
Maintain clean, organized, and attractive guest-facing areas, including the lobby, lounge, and restroom.
Handle laundry and cleaning tasks; keep the spa fresh, stocked, and ready for guests.
Notice and address items that are out of place, low in supply, or need attention.
Take ownership of the shift and help daily operations run smoothly.
Anticipate guest, teammate, and business needs and assist teammates as needed.