Spa Front Desk
About The Position
Dawn Ranch is seeking a Spa Concierge Agent to manage the spa’s welcome areas, including reception, lounge, deck, and changing areas. The role includes greeting guests, answering calls, responding to questions about spa services and products, and helping ensure a high-quality guest experience. The agent books appointments, checks guests into the computer system, collects payment for services, and maintains clean, well-stocked welcome areas and amenities. The position offers base pay plus commission, and the posting indicates both part-time and full-time positions are available. The role also involves promoting spa services, treatments, retail products, programs, and available promotions; staying informed about treatments, packages, facilities, and operating hours; attending training and staff meetings; and assisting with spa operations as requested by management. The Spa Concierge Agent works with other Dawn Ranch departments and maintains guest confidentiality and professionalism.
Requirements
- High school diploma or equivalent.
- Minimum of 2 years of experience in a customer service or hospitality role.
- Strong customer service skills and the ability to respond to guest inquiries and concerns professionally and promptly.
- Strong attention to detail and organizational skills.
- Ability to multitask and work efficiently and productively in a fast-paced environment.
- Excellent communication, listening, and computer skills.
- Proficiency with computers and common technology devices, and ability to learn new software quickly.
- Friendly and outgoing demeanor, with strong customer relations and hospitality skills.
- Ability to work a flexible schedule, including irregular hours, weekends, and holidays.
- Ability to walk, climb stairs and ladders, stand for long periods or a full shift, kneel, reach, bend, handle machinery, clean, lift, and use the senses and communication skills needed for the role.
Nice To Haves
- Additional education or training in hospitality or customer service.
- Experience in a spa or hotel environment.
Responsibilities
- Greet guests warmly and professionally and provide information about spa services and products.
- Accurately book, change, and cancel spa appointments.
- Answer phone calls promptly and provide excellent customer service.
- Check guests into the computer system.
- Collect payment for services and products, including cash, credit card, and gift card transactions.
- Respond to guest requests, questions, and concerns accurately, respectfully, and promptly.
- Maintain clean, safe, stocked, and organized reception, lounge, changing/restroom, and outdoor deck areas.
- Stay knowledgeable about spa treatments, packages, services, facility features, and hours of operation.
- Promote spa treatments, services, sessions, retail products, programs, promotions, and discounts.
- Attend and participate in spa training and staff meetings.
- Assist in other areas of spa operations as requested by management.
- Work inter-departmentally with the Restaurant, Kitchen, Front Desk, and other Dawn Ranch team members.
- Maintain guest confidentiality and professionalism.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
