Spa Front Desk Supervisor

The Essex Resort & Spa•Essex Junction, VT

About The Position

The Spa Front Desk Supervisor, referred to in the description as the Guest Experience Lead, is responsible for the daily success of the spa front desk. The role leads with hospitality, organization, and professionalism, and supports the front desk and attendant teams through coaching, communication, and day-to-day operational oversight. The supervisor works closely with spa leadership to maintain a seamless guest journey, support team development, and uphold the spa’s standards. The position is offered at $20 per hour, plus service charges and commission. The description calls for a flexible schedule, including evenings, weekends, and holidays as needed. Benefits eligibility varies; the listed benefits after eligibility requirements apply to employees classified as full-time year-round.

Requirements

Strong communication and organizational skills.
Ability to multitask in a fast-paced environment.
Flexible schedule, including evenings, weekends, and holidays as needed.

Nice To Haves

Previous hospitality, customer service, or spa leadership experience.
Comfort coaching and leading peers with professionalism and empathy.
Positive attitude and a passion for creating memorable guest experiences.

Responsibilities

Lead the daily operations of the spa front desk.
Provide real-time coaching, guidance, and support to Front Desk Coordinators.
Deliver exceptional guest service and assist with service recovery when needed.
Help optimize schedules, rebooking opportunities, and guest flow throughout the day.
Support retail sales, memberships, and guest enhancements through education and coaching.
Maintain high standards for cleanliness, organization, retail presentation, and the overall guest experience.
Serve as a communication bridge between the front desk, service providers, and spa leadership.
Assist with training and onboarding new team members.
Identify operational improvements and proactively solve problems as they arise.
Model professionalism, accountability, and a positive team culture.

Benefits

Medical insurance with employer contribution, after eligibility requirements are met.
Dental insurance with employer contribution, after eligibility requirements are met.
Vision insurance, after eligibility requirements are met.
Employer-paid life and disability insurance, after eligibility requirements are met.
Voluntary supplemental life and disability insurance for employees and eligible family members, paid by the employee.
Medical Care Flexible Spending Account, after eligibility requirements are met.
Dependent Care Account, after eligibility requirements are met.
Short- and long-term disability insurance, after eligibility requirements are met.
Accident insurance, after eligibility requirements are met.
Critical illness insurance for the employee and spouse/domestic partner, after eligibility requirements are met.
Paid time off, after eligibility requirements are met.
Bereavement time, after eligibility requirements are met.
401(k) plan with employer match after one year of employment for employees at least 21 years old.
On-property discounts for the restaurant, spa treatments and products, Essex Kitchen, and other offerings.
Discounted memberships to The Edge Sports & Fitness.
Discounted hotel stays for employees, friends, and/or family.
Discounted movie tickets to Essex Cinemas.
Discounts through Essex Experience businesses, varying by business.
Stays at other New England Inns & Resorts through the NEIRA program.
Ski passes to Smuggler’s Notch and Sugarbush/IKON.
Complimentary use of the on-site fitness center.
Complimentary use of the on-site tennis courts.
One complimentary resort stay per year for the employee and a guest, with breakfast included; participants must be at least 18 years old.
Competitive compensation, healthcare options, career advancement opportunities, and ongoing training are mentioned as part of the company’s benefits offering.